코트야드 윈스턴-살렘 헤인스 몰(Courtyard Winston-Salem Hanes Mall)

The stay itself was OK. This was a trip booked for an employee of our company. She ended up having to leave early and at check out was told the last night of her stay would be refunded. When contacting the hotel to get said refund we were told it no. The GM said they would not stand by that promise. We literally spend thousands of dollars at this property every year. We will take our business to another property.

The people were great! The room could have been cleaner. Kind of dingy and a little dirty. Mixed info on the website about availability of meals.

Paid for my room through *******.Earlier that day total was fair only $104 W/O tax around 12:30 that prior afternoon .Arrived to check in at 9:00pm . Check in lady says oh you have to pay a $100 incidental fee. Reason being because i booked my room with *******. So i guess I was PUNISHED FOR booking with

Was very disappointed in this hotel. The front desk staff were nice but the hotel looks great in pictures but looks 20 years older in person!! Needs a complete remodel and everything needs cleaning. The furniture in our room was absolutely filthy. If I could have cancelled and found something else over the holiday weekend I would have!! Will not stay here again.

Looking for a good nights stay in a clean quiet hotel, this one's for you. Hotel has been updated and has a very comfortable feel and nice decor. Not only does it look updated, the rooms have been updated as well. My room contained a balcony which was nice to sit out on even though the night was a little chilly. If you need a nice place to stay, look no further, well worth the cost!

Overall it was a very nice and comfortable stay. Front desk was very nice and friendly, they even allowed me to extend my check out time with no issues. My only complaint is the shower baseboard were not cleaned throughly.

My 2nd stay at this location. Will definetely book here next time thru Winston Salem!

The service at breakfast was disappointing. The server was not friendly and seemed impatient while we were trying to decide what to order. Many items on the menu were not available. Quite a few of the tables were messy. Other than the breakfast service, everything else was nice.

Here for business, nice and quiet after a long day of conference time. Very comfortable bed and quick check out to get to the next day of meetings. I would stay here again.