Stayed over the weekend just gone and have to say quite disappointed. Upon arrival, we headed to the gate between the hotel and Mythica in order to head straight to The Flight of The Skylion. We were advised that all gates would open at 10am. However around 9.55am we saw lots of people rushing into Myhtica before our gate had opened. By the time our gate opened we joined the que to find it was already 60 minutes long. Surely it is only fair that all gates are opened at the same time? During our stay the ques for most rides were very long. Whilst I understand it was half-term week the ques were very badly managed with too little staff. The Destiny’s Bounty ride and que was operated by just 1 employee who was having to operate the ride, then open the gate to let everyone out, then sort the fast-pass que by scanning all their tickets (of which half the ride was taken up by), then sort the standard que. All this meant the ride was sat stationary for far too long, causing a massive wait time. We visited Disneyland Paris last year and on these sorts of rides they would have at least 2 members of staff. Whilst one was operating the ride, the other would sort the ques and make sure all riders were ready to go as soon as the ride stopped drastically reducing the wait times. On the subject of Fast-Pass, whilst I don’t begrudge you offering this service, on one particular ride (The Mini-Figure Speedway) your employee was not even checking tickets of people entering the Fast-Pass que. People could have quite easily jumped the standard que without paying. Another thing we were quite disappointed was the condition/state of the rides and in particular the models at mini-land. Some of the rides looked very tired and faded/dirty. Some of the ques had lego stations for children to use but had no lego in them? The models at mini-land were also very poor. Buildings very faded, models with no heads, trains broken and not working etc. Whilst we encountered some good members of staff, on the whole we found your staff quite rude and uninterested in their jobs. We visited the Ninjago shop and the person behind the counter was very rude and unhelpful. One customer asked for some coke to which your staff member replied “Run Out” with no offer of an alternative or a suggestion as to where else they could try. We are annual pass members at Adventure Island in Southend and have to say their rides and staff put your facilities to shame. Lastly I would like to express our disappointment of your food and catering offering. We had breakfast at the hotel and whilst the food was ok, again the staff looked in disarray. There was a massive que to be seated with 1 member of staff sorting the front desk, whilst around 4 members of staff stood around the restaurant not doing anything. Also whilst a small inconvenience I would have thought for the money we paid a coffee-machine offering different coffees would be pretty standard? However we found an urn with instant coffee being o
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