사우어랜드 스턴 호텔(Sauerland Stern Hotel)

The staff with cero customer service training or education in all levels, the hotel is way more expensive versus what we thought was the hotel, everybody there cant smile or helpful, the only thing that was good was the breakfast, good quality and variety, for the rest zero recommended, to pricy for so low quality.

Food first night dinner was not too exciting. Some was already cold and dumplings dry and hard. The surprise came when the "minifridge" was not working. We could not put our chocolate in the fridge. So we asked for it to be repaired. To our surprise we have been told that we have to pay extra 10.00 EURO for an empty mini fridge to operate ?!? What? Never seen that in 40 years travelling in a 4star hotel. Safe also not working. Asked for tech to come - yet to come :-(. Exhaust fan in toilet is not working and no King-size bed, just two single beds put together in the double room. No coffee maker in the room - have to go to reception to "borrow" a water cattle. So standard for a 4 start hotel not reached in my opinion.

Came here for a conference just the other week. Beds were comfortable enough. Toilets were okay. Hygiene was good. Food was great and price too! Staff could be friendlier. May come here again in the not too distance future. Room walls were a bit thin

Large conference style hotel, with hundreds of rooms. Have visited multiple timed over the years. Last visit was during Corona measures, hotel was handling this as well as could be. Conveniently located within walking distance of slopes. Rooms are spacious and would hold 2 adults and 2 kids easily. Rooms are slightly dated but not too bad. Beds are probably the worst I’ve had in any hotel. Add-on beds are essentially couches with hard buttons in the middle. The full bed has ultra-hard mattresses, which made sleeping difficult for all of us. There is a pool and sauna on site which for my stay were fine, but would be way too small with full occupation. Hotel offers 2 buffet style restaurants, one was open during my stay. Quality of offered options was at mediocre “hospital” level. Desserts were slightly above. Breakfast was acceptable. I remember this being better in the past, but Corona may have impacted available choices. Overall, this hotel would be acceptable for a family with 2 small children for a long weekend. I will probably start looking somewhere else.

Spiritual experience. Stayed three nights. As I said before, staff could be more affable. Food was nice though and beds were fine. Bedrooms were clean and spacious. Their price could also have been cheaper

Sehr schlechtes Essen, kalt und ohne Geschmack. Barpreise relativ teuer. Hotelzimmer alt und hässlich. Aber das schlimmste ist das super unfreundliche Personal am Empfang und der unverschämte und unhöfliche Securityservice. Nie wieder Sauerlandstern.

Seit meinem ersten Aufenthalt im Jahr 2000 (damals mit einer großen Gruppe) zieht es mich immer wieder ins Sauerland Stern Hotel. Schon die (preiswerten) einfachsten Zimmer sind sehr groß und gut möbliert. Das Personal ist freundlich und hilfsbereit, das Essen (meist in Form eines warmen und kalten Büfetts) ist reichhaltig, vielseitig und gut. Der Osterurlaub ist schon gebucht!

Das Hotel entspricht weitestgehend den Erwartungen. Sehr großes Zimmer, Balkon ausreichend groß nur das Bad, das ist nicht nur klein sondern extrem klein geraten. Man tritt ins Bad, muss die Türe schließen, denn erst dann kann man die Toilette benutzen. Auch ist es im Bad recht dunkel, 5 kleine Spots über dem Waschbecken müssen hier reichen, leider. Das Zimmer war sauber, nun gut, etwas in die Jahre gekommen, aber okay. Das Frühstück sehr üppig und auch sonst ist das Essen gut. Das Hotelpersonal war egal an welcher Stelle immer zuvorkommend und hatte immer ein Lächeln für den Gast. Warum ich nur 3 Sterne vergebe? Leider kann man kein Gut vergeben, für ein sehr gut war es mir leider zu wenig.

Was für ein schrecklicher Betonklotz in toller Umgebung. Aus NRW stammend war ich zum ersten Mal dort. Bei fast jedem Gang zu meinem Zimmer konnte ich mich verlaufen. Die Massenabfertigungen zu den Mahlzeiten, für mich entsetzlich. Der Butterautomat beim Frühstück spuckte keine Butter aus, das Personal meinte ich sollte doch Becel nehmen, die Maschine hätte halt diese Macke. Mein Zimmer im 2.Stock sehr geräumig, mit gut 20 Jahre alter Einrichtung. Sehr harte Matratze. Balkon mit 2 Stühlen von Vögel zugekotet. Freiwillig und selbstzahlend würde ich kein Argument finden dort schlafen zu wollen. Schade.