MainStay Suites Williamsburg Historic Area

In general was nice. The staff was friendly and helpful. Thank you for wonderful experience at mainstay hotel.

The room had not been vacuumed. Furniture had white dried substances on it. Bathroom door had dried soda dripping down it. Two roaches in the tub in the bathroom. Dead bugs on the vanity. Grease smeared on the light switch in the bathroom. Bathroom fan broken. Make-up finger and hand prints in the shower and on the door frame. Colored pencils in the heating unit vents. Bath towels were brand new and not washed.

Front staff was very friendly and helpful, but the hotel room and interior of the building had broken down items and was very dirty. Roof was leaking and pool has no water.

The staff were very helpful and friendly and accommodating. However, the room was not thoroughly clean. It needed a thorough cleaning and I did find a bug in the bathroom. I don't know what kind of bug it was but I did'nt like finding it in my room.

Enjoyed two nights here my first time in Williamsburg VA. It is in a convenient location. Overall it was clean and the staff was friendly. Would stay again.

I chose this hotel for my family right away ac was broke so had pack back up get moved then during night fridge broke and we had cockroaches in our room right away packed and was gone !!!

This is the grossest place we have ever stayed. The wall next to the bed had drips going down it of what I’m unfortunately guessing to be bodily fluids. Headboards had drips too. Carpet was full of hair. The kitchen was disgusting with drips and splatters everywhere. Drawers were full of dirt and old food. Burners on stovetop did not work. Bathroom shower curtain smelled heavily of mold and mildew and was stained. Hair was everywhere. We’ve stayed in a lot of mediocre places but this was borderline unsafe.

The people in the next room they were having laugh music and noises and I call 3 times and they did not do anything and it was 3 am and there were making noises

The stay was fine. The place just needs an upgrade badly. Could be a little cleaner.