I’ll start with all of the positives, it is a beautiful and safe resort. I enjoyed the saltwater pools, there were various dining options, and you have access to excursions on the property. Guest services was very polite and helpful. However, the customer service that we received from the receptionists was not pleasant. The rooms were not cleaned on a proper schedule and they do not change bed sheets unless you make multiple requests. I went to the resort with perfectly clear skin and left with bumps on my face and body. We woke up to ants in the bathroom then requested a room change. They allowed us to switch rooms and the manager accommodated my friend and I with one drink voucher… Overall, I had a great trip outside of the living conditions. The resort is beautiful but I can’t say that I would recommend it or stay there again.
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