비첸 Wijchen 근처 호텔

We had heard a lot about the new Bastion Hotel in Nijmegen. And every good description of the hotel, room, bed, facilities and staff was correct. We enjoyed our staying very much. We visited our friends for the new years eve and we found out that we had a very good overnight solution.

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

9월에 엄마와 딸과 함께 멋진 숙박을 했습니다. 우리는 엄마 삼촌의 전쟁 무덤을 방문하기 위해 가족으로 방문했습니다. 저녁 식사가 끝나기 때문에 우리는 저녁 늦게 도착했지만 호텔은 우리가 식사를 할 수 있도록 보장했습니다. 우리는 3박 중 2박 동안 호텔에서 먹었고 음식은 사랑스럽고 합리적인 가격이었습니다. 직원들은 친절하고 세심했습니다. 우리는 두 개의 방을 가지고 있었고 둘 다 넓고 아름다운 실내 욕실로 잘 꾸며져 있습니다. 호텔은 Elst의 메인 스트리트에 이상적으로 위치해 있습니다. 우리는 멋진 숙박을했고 돌아올 것입니다.

Het hotel is werkelijk prachtig. Mooie entree, vriendelijk personeel en heerlijk gegeten. Maar toen de lift open ging, viel onze mond open. De 1e zat vol gepropt met asiel zoekers. Allemaal op badslippers en blote voeten. De 2e lift ook vol met asiel zoekers met dekens en allemaal troep. Het rook enorm in de lift. Wij gingen mee en stopte op de 3e. Daar stond een hele menigte asielzoekers te wachten. Achteraf hoorde wij van personeel ,dat verdieping 3, 4 en 5 vol zitten. Heel erg vreemd, dat deze mensen de hele dag 2 liften in beslag nemen. Sorry, maar ons zie je niet meer bij vd Valk. Zowiezo is Duiven erg duur. Maar dan verwacht ik wel iets anders!!!

Bij binnenkomst werden we hartelijk verwelkomt door een aardige receptioniste. De gehele sfeer van t hotel is warm en sfeervol, ook savonds heerlijk gegeten, en ontbijt was ook goed. Kamer heel mooi en goed bed, heerlijk geslapen. Hier komen we zeker nog een keer terug, aanrader !!!

The location of the hotel is excellent, a train station right outside the door. However we had brought our bikes with us and Nijmegen city center was an easy 15 min ride across the bridge. The hotel also rents bikes. Service was excellent all around. There is a wellness center with sauna, steam room, relax area, and showers. We used it several times and wacht time it was very clean. There is also a gym. My husband also had a massage and the lady Sima was excellent. Highly recommend her. A shout out to the omelet chef, he was very friendly, energetic and made wonderful omelets. It was extremely busy on Sat at breakfast and we were amazed how well he dealt with all the orders. We had a corner room on the 13th floor with an impressive view of the Nijmegen skyline. Room was sound proof and had excellent beds. All in all a wonderful stay.