캔들우드 스위트 포트워스 웨스트(Candlewood Suites Fort Worth/West)

Nice and very clean

Lack of communication confusion when we check in I reserve 2 room but I was given a handicap room 103 and 3rd floor handicap Concussion with charges I made my reservation but they charged my daughter as well

Room was clean and fresh and particularly liked the full kitchen in the room. Also enjoyed the fitness center

Great place to stay, friendly staff, central location, nice quiet and comfortable rooms.

Front desk was friendly and helpful. I was disappointed it the room. It was not clean the bed had stuff in-between the sheets the stand next to bed had something sticky on it.. the bathroom counter had hair. It just wasn't cleaned the proper way. Once I told front desk about it she immediately gave me a new room.

We checked in our first night, staff gave us our keys(card) noticed they charged us the extra person fee after clearly seeing and checking in only 2 people so I had to call and get that taken off. We settled in snd about 11 pm was woken up by someone unlocking our door with a key card and opening our door. Scared us to death. I called the front desk and her answer was i don’t know what happened and i left a note for our manager.. that was it. I called the front desk the next morning and talked to the manager and got a I'm sorry but what do you want me to do about it. I was pissed to say the least. I tried to tell him how bad it could have turned out and seriously he didn’t think it was a big deal. Needless to say we weee safe and thankfully the people who got a key to our room were nice and turned their key in right away. But the dismissivness of the staff was disgusting. Would not ever stay there again and would never recommend that particular hotel to anyone staying in Fort Worth! They keyed another key to our room and didn’t think it was a big deal!!

Check-in was easy, the front desk staff friendly, the room was clean, and there was coffee in the room for when I woke up in the morning. Perfect for a quick overnight stay. Thanks!

Staff gave us another room. They switched rooms. Room smelled like a smoking room even that we asked for a non-smoking. Staff didn’t help to solve the problem. There were roaches on the room. We book another room and the smell to fresh paint was terrible. They said all rooms were like that and couldn’t do nothing about it. They were cleaning the rooms on our time and we lost our time to study for a presentation. We needed it to wait on the lobby even though it wasnt our fault. Definitely, not booking again.

The room was only partially completed from remodeling construction. There was paint on the floor, holes in the walls, dirty/unworking/limited lighting, dirty vents, the phones and clock were not plugged in [when plugged in - still did not work], and unregulated air conditioning unit. I paid too much for this stay that included too limited of outside parking, no breakfast, no pool, and unprofessional staff. Big disappointment.