더 벨 게이트 하우스(Bell Gate House)

I made a booking and then later on when I got there he said I don’t have a room he never had of trip.com now struggling to get a refund for the place i never stayed on

I had a great night there. It was a clean and comfortable place to stay. The hosts were very helpful.

no real reception, really steep stairs & room at top of three flights - no lift, not in a nice area of town and entrance to 'hotel' exposed, felt quite vulnerable. not for solo travellers

The hotel was accessible from a door on the street next to a Kebab shop! The experience was shocking as reviews seemed to be quite good. Basic tiny room which was clean but very downmarket!

Didn't like the wait outside in the cold and having to call to say I'd arrived.

We booked a room at the Bell Gate house for an overnight stay in Leicester as we were going to the Radio 2 party in the park. It was very nice, a pleasant bijou room with all the usual amenities and an accommodating night manager. Just perfect for the purpose..

On the plus side this hotel is a 5 minutes walk from the centre of Leicester and has cheap parking nearby. On the down side 1) the WiFi is useless and 2) the laundry is kept along the fire escape route opposite room 15 which is a fire hazard in itself. It is also the only hotel ever where I was told off by a staff member for checking out the fire escape route.

Booked the hotel through ********** on a whim due to a change in plan and having a night out, booked it at 9pm, got an email saying no need to confirm with the hotel, ‘check in at anytime’, open 24hrs, didn’t think anything of it got to the hotel at 4am, called the number on the door, and the person who answered was incredibly annoyed I woke him up ( fair enough, it’s 4am I get it, but at the end of the day I’m just going off the information I was emailed and it’s.. a hotel?) , I proceeded to apologise multiple times and try to show him the email that said check in anytime, and he said it doesn’t say that, check in ends 12am, and wouldn’t look at the email, and insisted I was arguing with him also to add I had a friend with me who needed the toilet, he wouldn’t let them in to use the bathroom, I even offered to pay extra next morning, went to check out and got charged £10 for what I am assuming is waking him up Didn’t argue, apologised again, and left. Avoid :)

This was perfect for me as I needed somewhere to stay for one night for the Radio 2 concert in the Park. The guy on reception was super helpful and although the guest house doesn't look much on the outside sandwiched between a mobile phone shop and a kebab shop it's extremely clean and had everything I needed. There was coffee/tea/milk, a fridge, a TV and a clean shower with towels. The only downside was I had to park 3 miles outside of Leicester and get the bus in as there is no parking for the hotel but it wasn't too much of a problem as the bus stop was located outside. A compact room but exactly what I needed.