더 웨스틴 시카고 노스 쇼어(The Westin Chicago North Shore)

I have been visiting Westin hotels on many occasions. I could not believe the deplorable conditions at this facility. Everything has been over used and should have been replaced years ago. Staff was less than friendly, dining options were terrible and bed comfort was way off. Pillows that are in horrible shape and sheets that smelled. The room smelled, the AC and or heating were just bad. Did not like this property one bit.

This property is very well maintained and run. Giuliano was very welcoming at the front desk, especially considering all of the events that were taking place. He made my daughter and I feel like a priority. Our room was and stay were great!

Great check in experience. Conveniently located hotel. Room needs a minor refresh. But it was definitely very well cleaned, as were common areas of hotel.

If you talk in your room after midnight the staff come having on your door to be very abrupt at asking yiu stp “keep quiet”! No TV or radio on just talking , two people, oh we were laughing too! WOW! And the way the staff approached was so ghetto and juvenile! I’m a bonvoy member !!! So disappointing !!!!

Easy dining options close, also Starbucks, nails, massage, grocery. Hotel was comfortable, clean, staff was friendly. Stay was very enjoyable. Pool and workout room were great.

I like the property it was clean , the water fall was lovey , also very friendly staff, Nice Hotel nice area .

Just needed a place to stay for my lay over. My only complaint is thay it was further from the airport than expected

Very nice place and had a good time with the Food establishments around the area.

Was a great stay !! Very nice staff and I fell in love with the White Tea products,already ordered some for my home. I was just surprised that there was no travel size oral hygiene products available anywhere within the hotel. I will definitely be back for another peaceful getaway. Thank You.