힐튼 가든 인 네이퍼빌/워런빌(Hilton Garden Inn Naperville/Warrenville)

Brian who checked me in was very kind and thorough. Beeping in the wee hours of morning woke me up. Then when I woke later in the morning due to bed by cold, I figured that was what the beeping was; the heat system not working. 2 bulbs were out; one in room, one in bathroom . I had to switch a couple bulbs to make it convenient for my purposes. There wasn’t a menu for the restaurant, not any local menus available in my room. I also didn’t find the hotel dining menu available online; I likely would have ordered from my room as I didn’t want to go anywhere. The hotel was under construction; this really didn’t have a negative impact on my stay. The bedding smelled nice and the towels were big a fluffy; both of which were appreciated.

We prefer a fan in bathroom. Water from shower hits you when you turn it on, cold water. In room coffee sucks, A biggie here, continental breakfast cost 8.50!! Coffee in lobby was free!

The rooms are very outdated, Rugs are outdated, smelly pool was good, warm and clean area just no towels in pool area. Brian was very nice

The first room we got felt like someone slept on the beds before we came in. We changed the room but the beds were not well done. The bedsheets looked very old and rooms stinky. We didn't even feel like taking showers. The mattress springs were bothering the whole night on one side of bed, could not sleep properly. Completely mismanaged and dirty. Never recommend to anyone.

I’m very easy going and can overlook small things, but this hotel did not meet expectations. Common area and room smelled weird. Cross between skunk covered up with cheap perfume. Floor was not vacuumed in our room with visible debris. Finally housekeeping knocked on our door with the DND sign starting at 9am- checkout was noon. Would stay again, I went with least expensive night thinking it’s just one night how bad can it be- well it wasn’t good.

Chose to spend a night at Hilton while in town visiting friends. Had a smooth check in, a clean room and checked out the next morning after a good nights rest. Lighting in the room was suboptimal, but all fixtures worked fine

Hello,had a problem with the noise coming from the room above us at 11pm and 5am.Also had a problem with the toilet not flushing properly.I had to keep lifting the lid to fix the chain in the toilet.Informed the front desk and they seemed indifferent to the situation and just said they were sorry about the situation.I am a Hilton honors member and not sure if I want to continue with that status.

There was a stale smell when we entered the room. And what’s with the 3 pillows? Why not an even number like 4? The Holiday Inn provides 4.