I do not recommend staying here, especially if you are travelling with a pet. While they advertise that they are one of the top pet friendly hotels in New England I would beg to differ. My husband and I have stayed at this property a couple of times before and while the grounds are lovely, the staff has always left something to be desired for the true "luxury" experience. Before booking my husband called the hotel to confirm all of the pet policy details as the website info wasn't clear and we now know the true pet policy is buried in links within links. We were told that our dog was not allowed on the beach due to town rules but would be allowed on the lawn and pool area...great we decided to book! We checked in just before noon and were told our room was not ready but we could enjoy the amenities so we decided to lay by the pool which was nearly empty aside from the kids doing cannonballs in the pool. As soon as we entered the pool area we were approached by a server who did not ask our guest info, offer a towel, menu or anything else but instead asked if our dog was a service dog. When we said no we were told we would need to leave. I reiterated what we were told and a few moments later a manager came out letting us know our dog was not welcome in the pool area....so because our room wasn't ready our only option was to sit on the lawn....... I decided to check out right then and there. I understand if policy is policy however how the situation is handled could have been improved dramatically. When you are paying nearly $1,500 a night and then an additional $200 to have your dog with you the approach is simply not acceptable and the lack of communication on their team's part is 100% at fault. Our dog was sitting quietly, disturbing no guests and making no noise so this could have been addressed at a later time. Additionally there is no kitchen in the pool area so I struggle to understand how health code could be a part of this. The way to handle it should have been to approach us if there was a problem and or mention it at check in. Outside of this experience it was clear that they had gone down hill. In front and next to the pool area there was a crew taking down an event from the night before- making noise and speaking loudly with one another when this is a relaxation area of the resort. The pool/gym bathroom was completely filthy with garbage on the floor and there were kids being extremely loud as well as fresh bird poop on several of the lounge chairs. It seems there were more pressing matters the staff could have been dealing with rather than being concerned over our dog. Lastly, there was very minimal parking and we were forced to park in a staff area. Never once did the valet approach us or offer to help with our car/bags. I do not recommend staying here.
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