Booked pet friendly cabin over phone, was told dogs could stay inside cabin. Was uncertain if I was staying on for second night, owners husband taking booking put a lot of pressure on me to pay up front for second night. Owner on book in was rude, abrupt and unpleasant. I was struggling carrying three bags out of taxi and could not also hold dogs on leads. Until I put bags down, they were 'off-lead'. She instantly scolded me about dogs and didn't let up even once I dumped the bags and sorted the dogs. They are extremely well trained and remained within 1 metre of me. Owner just seemed to need the opportunity to establish herself as 'alpha'. Horror experience. Owners cat under cabin all night hissing, growling, scratching. Tradies' crane-trucks arrived late, parked around my cabin and fired up at about 5am. Alarm in park office nearby went off midway through night and stayed on for lengthy period. Very sleepless night. Serious safety issues: Gas dials on stove do not turn off. Caused huge flare when I went to light it later, filled room with smoke, apparently no functioning smoke alarm. Further drama with Colonel Kristal when I took my washing to laundry. Both hands full carrying washing bags, had my chihuahua in a bag rather than on a lead, and again, until I could organise myself, the dogs entered the laundry with me. See all those cameras around the compound ? They obviously hook up to Krystal's internal surveillance system, because there she was, the moment she could find something to jump me for ! There are polite ways to deal with issues, and then there's Colonel Kristal at West Wyalong Boot Camp. No excuses, Kristal - read your reviews and get some training in customer relations. Sought refund on second night's booked accommodation. Business owners' husband flatly refused: 'WE DON'T DO REFUNDS'. No. If you're contemplating a pleasant night's stay in a congenial a**osphere, this place is...just no.... Once your money's in their pocket, the attitude's 'SCREW YOU'.
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