Home2 Suites by Hilton West Sacramento

Clean and well organized. Large space and newly opened. Worth to stay

If I can rate this hotel a zero I would. Unfortunately, I didn’t get the suite I reserved a month an ago because they were all booked, they just messed up on their end and didn’t want to say it. During check-in they gave me the wrong room and said I would need to pay extra to upgrade for a room I already booked and payed for. They changed my room and put me back in the same studio. It was a major inconvenience for me and my party, I asked to speak to the supervisor that was present sitting literally behind the desk but they were supposedly in a meeting at 10:00pm and notified me that the supervisor was going to contact me, no effort was made by the supervisor which was pretty disappointing. Overall the customer service was pretty dissatisfying.

We were very happy with this hotel. The check in lady was wonderful and acknowledged my HH status with a small gift bag. All the other front desk staff were so friendly and nice. We had one glitch. A woman housekeeper knocked loudly on my door at 7:50am with the Do Not Disturb sign on. She wanted to know if we wanted housekeeping even though we were checking out. Otherwise, a perfect stay.

Room design flaw - no toilet paper holder. No trash can inside bathroom. Sofa bed very comfortable. Breakfast food ran out at 8:30am, although breakfast served till 10am. Waffle machine not working. Limited staff working- front desk staff needs to take care of coffee cup replacement etc.

Everything was great. Only thing was really loud outside the complex. Around 11:30pm, was a group of cats screaming and one pound cannon fire sound.

Everything was fine except for two things- the first was the tile floor in my room was sticky and the bin to put the coffee pods in was missing!

Very friendly staff. Some loose hairs in the bathroom from the previous renter was gross.

For anyone that is most concerned about staying in a quiet place, we have always been very happy that the hotel is quiet. They are always very helpful and attentive to ones' needs. For those planning on staying here, please be aware that they charge $10 per day parking.