홈우드 스위트 웨스트 팜 비치(Homewood Suites by Hilton West Palm Beach)

Everyone was nice and professional, I enjoyed my stay

Worst hotel I've ever stayed at. First of all they overbooked the hotel and when we went to check in, we were told they accidentally over booked the rooms and had no room available for us. They put us in another hotel with a downgraded smaller room and refused to provide anything for the inconvenience. Their excuse was that they didn't charge us for the other hotel... how can you charge us for the other hotel when we already paid more for a room that we couldn't have because you overbooked??? Worst service ever. Don't stay here. Also, the hotel was under renovations and everything was dusty and the main lobby was closed off. The pool was never cleaned and absolutely disgusting. The breakfast also lacked. I'm very disappointed and would never visit this hotel again. Worst experience ever. Stay away and save your money because your room is not guaranteed. The staff was rude and not accommodating.

There was no room available when we arrived. "They overbooked". They sent us to another hotel. We paid the other hotel directly upon check out. Homewood suites charged us and then when contacted the Manager he insisted that he charged us, but then credited us. He emailed me a copy of the invoice, which showed that we were charged, but NOT credited! had to file a claim with our credit card company because after I reviewed the invoice, I attempted to contact him, but never got a call back!

Booked a room only to find out upon arrival that no rooms were available. I feel so lied to. Having to sleep in my car tonight thanks to *******. I hope I don’t get robbed in the middle of the night.

Truly the most disgusting unkempt poorly managed hotel i have ever had the misfortune of staying at Never ever will i step foot into a hilton property again 2 weeks of just trying to get room cleaned . Filthy. Outdated. With worst housekeeping department ever

The manager Christopher has a very bad education. Doesn’t know how to treat guests, elevates his voice tone. I can’t understand how the property can have a manager who does that.

CSI team for Palm Beach County was present and investigating the room of a customer I had seen around the property. This was extremely concerning. Also there was a leak in my room from the air conditioner that was never addressed. The bathrooms do not have exhaust fans.

The room mattress was yellow flat and had blood on it with no mattress pad , this was on the pullout which we had to use. Said online the room slept 7 which it did not. Would not give us a rollaway bed so we could not use the pullout , offered to come clean up the old blood. Was so gross

We were disappointed to pay $250 a night for a run down room. The bathroom door didnt close well and the cabinet in the bathroom had water damage. Also the cabinets in the kitchen were old.