햄프턴 인 웨스트 먼로(Hampton Inn West Monroe)

The building needs some modern upgrades. The room was clean. The traffic from the highway was loud, which also means it’s close to a lot of restaurants. The breakfast was sufficient.

Check in was a little muddleds. My wife started the process without me. As I arrived it was clear that the counter clerk was ringing us up as a walk in. When i said no he immediately pulled up my preregistration paperwork. felt like he knew. from there he was brusk and rude yet efficient. coffee was cold, breakfast was uninspiring, in room coffee was awful. bed was hard as a rock. bathroom was wet.

The toilet in the room was broken. The AC/Heat didn't work well. Fruit flies around the fruit at breakfast. There was inclement weather and they didn't salt the parking lot at all. Tried to call the front desk multiple times to have the toilet fixed and no one answered.

Property is at least 20 years old and has flooring updated. However the Bathrooms are old and need updating. The furniture is beat up. The bed was okay. The AC unit is old and does not work properly with the Thermostat.The ratings given were misleading and way overrated. Does not warrant a 9 rating, more like a 7.5 rating. Not worth the $50.00 extra per night cost against the other competitors in the area.

The staff were very helpful & treated us well! They went out of their way to help us on the day of our check in. Everyone was very friendly during our stay.

Excellent place to stay. Property was well maintained and staff were very friendly and welcoming.

It was a very nice stay. Clean and friendly staff. The beds were Heavenly and the massage shower was so nice. The breakfast each day was yummy!

Desl in roon was fallinf apart and there was sunflower seed shell on the floor...poor housekeeping

Overall the property was nice. It was convenient to restaurants, shopping, and any family entertainment places.