바가 있는 웨스트할리우드 호텔

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

우리는 최근에 여자의 휴가를 위해이 호텔에 주중반에 머물 렀습니다. 호텔은 환상적인 위치에 있으며 웹 사이트를 기반으로하여 다소 괜찮은 곳에 머물고 있다고 생각할 것입니다. 그러나 우리가 도착했을 때, 우리는 쓰레기처럼 우리를 대했던 가장 무례한 직원과 인사를하고, 우리의 방은 우리가 머무는 동안 청소되지 않을 것이라고 말하기 시작했지만, 필요한 경우 수건을 얻을 수있었습니다. 아이러니하게 수건을 요청했을 때 배달되지 않았고, 그 다음 밤 10시 30 분에 다시 전화를해야했고 경비원이 그들을 데려 올랐습니다. 또한 야간 주차 요금은 $ 47입니다 !!!! 우리는 바닥을 깔았습니다! 우리가이 모든 것을 알고 있다면 우리는 합리적인 주차 요금으로 더 좋은 곳에서 머물 것입니다. 우리 방은 웹 사이트에서 찍은 것과 같은 것이 아니 었습니다. 날짜가 지났고, 아 없어졌고, 오래되었던 냄새가났다. 웹 사이트와 같이 장식, 장식 침구 또는 가구가 없었습니다. 에어컨이 작동했지만 좋은 덕분에 매우 날짜가있었습니다. 당신이 필사적이라면 그것을 강하게 할 수 있지만, 자신을 위해 호의를 베풀고 같은 지역에 머무를 다른 곳을 찾으십시오 ... 당신은 훨씬 더 행복 할 것입니다.

설명 할 수 없을 정도로 가게를 떠날 때 나는 편의 요금을 수락해야한다고 말했다. 30 개의 나이프 인 것 같았습니다. 처음 체크인 할 때 아무 것도 설명하지 않았습니다. 해당 비용이 일회용 칫솔인지 알 수 없습니다. 객실에는 음료와 스낵이 있지만 가격은 없습니다. 호텔은 비교적 새롭기 때문에 건강은 좋습니다. 그러나 가격은 상대적으로 저렴합니다. 머물 것을 권장하지 않습니다! 좋은 경험에 대해 말할 수 없다

당시 제 남자 친구는 약혼자와 저는 몬드리안에서 첫 데이트를했으며 베아트리체에게 환영을 받았습니다. 그녀는 우리에게 훌륭한 서비스를 제공하는 가장 멋진 장소 중 하나를 제공했습니다. 그녀는 1 년 반 후에 나의 약혼자가 제안을 위해 같은 장소를 예약했고 흥미롭게도 다시 충분히 우리가 베아트리체에게 인사를 받았다는 놀라운 첫인상을 냈습니다. 우리를 위해 같은 장소. 전반적으로 우리는 몬드리안에서 다시 한번 좋은 시간을 보냈고 제 약혼자가 그 장소를 그 장소로 선택하게되어 매우 기쁩니다! 감사합니다 Beatrice :)

호텔 방 공간은 또한 호텔에서 멀지 않은 인기 명소에 갈 수있는 매우 좋은 위치입니다. 방금 오픈 한 것처럼 보입니다. 로비는 여전히 개조되었습니다. 현재 1 박에 임시 로비 주차 요금이 있습니다. 46 달러 서비스 직원은 모든면에서 매우 따뜻합니다. 우리방 에어컨 진짜 너무 시끄럽다 우리방이랑 같은건지 모르겠다.

방은 매우 넓고 깨끗하며 서비스 직원은 매우 따뜻하고 사려 깊습니다!

Management here does not really care for their customers. After being out a whole day and coming back to my room at 4pm to change and shower for evening activities, my room was not cleaned. I had to use dirty towels to dry myself off. When you think of a 5-star experience in WeHo, this definitely does not come to mind! When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. If it was a real policy, they should have been upfront when I came to the hotel. I did not have a do not disturb sign either outside of my door. At a purported 5-star hotel, they should not lie to guests and also should be able to clean a room! Lesser hotels get this done right! Besides being lied to, I have been ignored. While I was at the hotel, I had spoke with the General Manager about my bad experience and she said she would make it better for me. I was really happy to hear that and that you she listened to me. However, I wanted a broader conversation on what the proper hotel credit would entail. While I was leaving and entering an uber to go out one day, she came up to me proposed taking off $100 of incidentals, which I really did not think was fair after my experience / talking to family & friends. Given I had to hurry off as I was entering my uber during the convo, I was not able to have more than a 30 second exchange. She said she would be able to speak with me more about my experience at check out. When I went to check out, she was not there. Disappointing, but the staff said they would email and call me back to finish up the conversation with her. A day goes by, no call or email. I call back checking in. Another few days go by, I call and let them know I still have yet to receive communication. I call again, and the same story. Now it has been almost two weeks, and I am being totally ignored. I rarely write negative reviews, but this is a terrible way to treat a guest at a hotel. I would not recommend this place as they truly do not care about guests through their actions. If you are reading this, I would like a call back / email back. Very unprofessional. - Lee

Le Parc Suite Hotel에 5 번째로 머물렀다 고 생각합니다. 우리가 그것을 발견하면 우리는 LA에 머물 곳을 다른 곳을 찾지 않았습니다! 우아하고 편안하며 깨끗하며 집과 같은 집처럼 느껴집니다. 각 객실은 아름다운 스위트입니다. . . 간이 주방과 가장 편안한 침대 (또한 옷장 공간이 많은 멋진 욕실). 그러나 그곳에서 일하는 사람들은 놀라운 체류를위한 분위기를 조성합니다. 프론트 데스크에서 로마와 아드리아나에서. . Valet 요셉에게. . 식당에서 오토 (또한 맛있다). . 그리고 항상 미소를 지으며 더 즐거운 체류를 위해 무엇이든 할 것입니다 훌륭한 청소 직원 (RARE!!!). 할리우드 언덕의 아름다운 전망을 갖춘 옥상 수영장을 언급하지 않고는이 리뷰를 끝낼 수 없습니다. . . 우리는 그것을 좋아한다! 내 파트너와 나는 Le Parc을 적극 추천하고 별 5 개를 주었다 (그리고 우리는 많은 여행을한다)!

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

LA에 처음 놀러가서 여기 위치가 좋고, 유니버설 스튜디오와 비벌리힐스에서 택시로 20분 이상 이동이 편리합니다. 멜로즈 에비뉴까지 걸어갈 수 있고, 호텔 옆에 쉐이크쉑이 있는데 맛있어요. 장식이 좋고 객실이 큽니다. 세면도구와 슬리퍼가 제공됩니다.