더블트리 바이 힐튼 로렌스버그(DoubleTree by Hilton Lawrenceburg)

I booked this room because it said rollaway beds were available. We have 3 children so I had planned on putting one of them on the rollaway. When we checked in, we were told rollaways were not allowed in the double queen rooms. I told the front desk person what it said on the website and her only response was "That's because you booked through *******." She seemed irritated that I had booked through a 3rd party. She said they were sold out (as were all the other hotels) so we were forced to make a bed of pillows on the floor for one of us to sleep on. The computer system was also down so we could not get a key to our room. Someone had to let us in our room each time. We booked a "city view" room but our view was of the rooftop and HVAC unit. In addition, our room was not very clean. Everything was covered in dust. We also didn't get any sleep because there were people running up and down the halls and yelling the first night and the people next to us were blaring music the second night. I will say, when I called down to the front desk to complain about the music, they sent someone up right away to deal with that. We will not be staying here again. I expected more from a Hilton property.

This is our second year in a row staying at this property during our winter weekend ski trips. Love the clean property and rooms. Great a**osphere. We were a 3 family party so we enjoyed the great hang out spots and couches to all relax today at the beginning and end of the day.

This was a really nice Double tree with amazing views of the Ohio River and a short walk to great restaurants, bars, and the Hollywood ******. The only reason I didn’t rate it higher, was Double Tree had a state wide computer outage. They couldn’t check n on time and print room keys for several days. Any time you wanted in your room you need someone from the front desk to key you into your room. While inconvenient they were super friendly.

Had to write my credit card number on a piece of paper which makes me feel very insecure about my information and there’s no room keys. Someone has to walk us to our room.

The staff were amazing and so sweet! They always greeted us and held conversations and gave great recommendations and feedback. Rooms were cozy and clean. We have already booked our next trip.

The lady at the front desk gave us a hard time with checking in due to not having a confirmation number. We had the itinerary number and ID but still wasn’t good enough. Very short with us

It was great. On weekends they only have a 17.00 Buffet for breakfast. It was terrible. They should have at least a breakfast sandwich at the Starbucks there. That buffet was worth maybe 6.00. It was cold, and the taste was blah. The yogurt with berries was filled with water. Biscuit and gravy was just ok

our stay was a 4, the tile in our room was dirty :( BUT the staff at the bar was fantastic and the food was good too!

This hotel had the best location within the city and right on the river. The views were wonderful. Check in was very easy but there was a lot of traffic within the hotel because of a hunting expo. The room itself was good, other than a few items: the vents in the bathroom were notably dusty and the glass shower doors were not very clean. The pillows did have hair on them when we pulled back the sheets. The food at the restaurant within the hotel was a 10/10, it was wonderful. The service however, was not.