First time staying here. Positives; Nice roomy room. Liked the kitchenette. Large shower. Pool, hot tub, sauna, workout room nice. Large lobby seating area. Great breakfast with many options and made to order options. Negatives: I ended up visiting the front desk 4 times and had to wait several minutes.including checkout, person was on the phone confirming a reservation, no other staff around. Checking in I was immediately helped but had to wait 10 minutes while they checked if room was ready. Checkin is 3pm, this was at 4:30pm. Next stop was to get ice. No ice machine but they provide bags of ice at front desk. We were not told this at checkin. Bedtime we searched for sheets and blankets for sofa bed. Again, they are available at front desk. Room temperature was hard to regulate. Frost on the inside of windows and a draft coming in. We were unable to stream a movie due to hdmi cable disconnect. Mentioned to front staff these issues and they didn’t appear to care to note and fix.
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