포 시즌스 리조트 & 레지던스 앵귈라(Four Seasons Resort and Residence Anguilla)

We were looking forward to visiting the hotel and expected 5 star treatment which was not met by any standards. We only came in for a couple of drinks but it was like a playground with young children running around everywhere, also you would expect something extra like a few crisps or nuts with the drinks considering the extortunate price,but nothing given. Lastly we watched as a waitress deliberately left a large bird dropping on a seat rather than wipe it off! Would I consider staying here……not likely.

I recently had the opportunity to stay at the Four Seasons Resort in Anguilla, after spending some time at the Belmond Cap Juluca. My experience at Four Seasons was, unfortunately, quite underwhelming, earning it a 2/5 star rating from me and decided to never go to another Four Seasons Resort. The first notable issue was the pricing of the food. An avocado roll with six pieces cost an exorbitant $30. Furthermore, the buffet for two was priced at $160, which wouldn't have been an issue if there had been a decent selection. However, the options were very limited, and to our dismay, we found a large hair in the goat meat. When we brought this up to a staff member, they simply took the plate away without offering an apology or saying anything. The beach experience was also disappointing. The waves were so large that swimming or even entering the water was impossible. This was a stark contrast to the peaceful beach at Belmond Cap Juluca. Additionally, the main infinity pool at Four Seasons was severely undersized for the resort, offering only about 20-25 chairs for a 180+ room facility. This made enjoying the pool area quite challenging. The spa experience at the Four Seasons was, unfortunately, the worst I've ever had. From the outset, there was a lack of communication and hospitality. No one took the time to explain the process or offerings to us, which made the whole experience feel impersonal and rushed. After changing for our treatments, we were not directed to the lounge areas for refreshments, which is a standard practice in most high-end spas. Instead, we were rather unceremoniously guided back to the lobby. The couples massage we received was just average; it lacked the relaxing ambiance one expects, with no soothing music or calming environment. It was eerily quiet throughout. Post-massage, we were immediately directed to the locker room to change and leave, without being offered any of the usual amenities like access to a pool or a lounging area to relax and extend the spa experience. This felt very abrupt and unwelcoming. Moreover, when it came to payment, the experience took another downturn. We inquired if the gratuity was included, considering the prevalent 18% service charge on other services. The front desk informed us that only a 10% gratuity was included, which was distributed among all staff, essentially implying it wasn't a direct tip and suggesting we should tip more. This felt like an awkward and uncomfortable situation, especially after an already subpar experience. The spa experience at Four Seasons Anguilla was far from the luxurious, relaxing experience one would expect from such a reputed resort. It significantly contributed to my overall disappointment with the resort. We also faced an issue with customer service. Despite requesting a mere one-hour late checkout, our request was denied, and the staff eventually hung up on us without resolution. On a positive note, the room we upgraded to was quite nice, and the v

INCREDIBLE AND BREATHTAKING! I had an absolutely relaxing stay at Four Seasons Anguilla and it was nothing short of being truly blissful. The property is consistent with other Four Seasons elsewhere: immaculate and well adorned. The resort has access to 2 beaches within a short walking distance. All of the staff members at the resort were so welcoming, warm and gracious. Everyone was very friendly, approachable and easy to talk to. They were wonderful in representing the Anguillan community and local culture. The only area for improvement I can think of is better dining options. The drinks are great a the resort, however food overall was underwhelming especially at their price point. I had more enjoyable meals outside of the property in Anguilla.

The Four Seasons Anguilla exceeded our expectations. Everyone was extremely friendly, even remembering our names. They went above and beyond to accommodate us. The beaches, pools and restaurants were exceptional. We really didn't want to return home.

The property feels like a modern, concrete fortress. It clashes with the softness of the surrounding sea & landscape. The rooms are large, but so dark. Everything is far away & you need to walk a lot. The housekeeping got lazier as the days went by & we noticed it in the dirt on the floor of the room. Everything on the property is ridiculously expensive. The food is average, but so pricey. We tried all the restaurants & Salt was the worst. I’d definitely recommend skipping this property. Anguilla is lacking every possible amenities & resource. There’s absolutely nothing to do there & nothing outside of the resorts. Food & transportation are very expensive. The staff was overall pleasing, but with a distant demeanor. Sorely disappointed in this island overall. If you do go to Anguilla, consider the Malliohana. It’s absolutely gorgeous & the restaurant Celeste serves great food. Otherwise, skip Anguilla altogether & head to St. Barths!

Like many resorts in the caribbean, the four seasons occupies its own area of town and makes it easy for guests who want to stay on property. There isn't much directly outside of the four seasons by street, but by beach there are lots of restaurants to choose from. The service was great although it still fell slightly short of what would be expected (for the price). All in all, I enjoyed it.

Wonderful staff in every area of hotel-from checking in to spa to pool to restaurant to security! Everyone was kind and helpful!

Staff was amazing. The beach team and concierge were especially helpful and were always willing to help

The Sunset pool at this property is the most beautiful pool in the world. ( location ). The staff is very friendly. Daveena serves champagne inside the pool. She made our trip very special with her warm hospitality. Simply this place is heaven on earth.