Premier Inn Newcastle (Washington)

Not the best stay we have had. Room smelled of smoke. Night receptionist agreed but did nothing about it. Hair drier mediocre. Cheap shower curtain. Only way could watch the television with a crick in my neck. Didn't have their breakfast as last time we stayed here it was awful. Rooms have gone down hill we wont be back.

Stopped here a few times when working away. The staff are always friendly and helpful especially Janice on reception who managed to move me to a room more suited to my liking even the the hotel was busy. The breakfast are always perfect cooked to order and Jack the staff member who is there at breakfast always makes you feel welcome and helps with anything you require. Will definitely stop here again.

Beautiful Premier Inn in prime location for our stay for a family wedding. Quiet and relaxing before and after, the beds are so comfy. Although didn't have a carvery on this trip at the Toby next door,will certainly include for our next stay, had a very pleasant couple of nights and the staff were fantastic!

We needed to extend our stay due to our work schedule changing, Janice on reception was extremely helpful and friendly, she even managed to keep all three of us in the same rooms at very short notice, an overall great stay and perfect service from reception.

Great staff and very quiet. Excellent customer service and will be back. Staff are so helpful and go above and beyond. Breakfast was all you could eat with a decent array of things to have. I hVe stayed here a few times and look forward to going back.

The hotel was only 15 minutes from Beamish. Handy location just off the A1M. The hotel staff were excellent, nothing was to much trouble. The cooked breakfast was delicious and hot. Excellent weekend would stop there again

All staff were excellent and a credit to the hotel. Breakfast was superb, hot, cooked to order and very tasty. I would definitely stay here again and recommend it to others. The hotel was spotlessly clean.

Great location. Very friendly,helpful and accommodating staff. In need of an update as rooms bit old fashioned and draughty with ill fitting doors. Nice power shower but unfortunately dated and chipped shower trays with nowhere to put shower gel,shampoo etc when using it. Heating set very low on arrival and seemed to go off altogether early morning which wasn't great when temperature was around 2 degrees outside on getting up!

The staff were extremely friendly and professional. I stay here frequently and every visit is wonderful. Premier Inn employ lovely people, who are always generous with their help. I will always choose to stay at a Premier Inn rather than anywhere else.