홀리데이 인 존슨 시티(Holiday Inn Johnson City)

酒店重重裝修，大堂和其他設施完全更新。房間也有改良

Left an item. Waiting on reply after having to call twice. More interested in booking another stay than talking to someone at hotel

We arrived at 4am after a long drive. The staff, I wish I could remember the man's name, checked us in quick and got us our keys and offered a late check out to let us sleep. He was very accomodating.

The room was $300. 00 a night! A lot of money for this librarian to go to storytelling!! A lot money stayed there many times but way too high !

Staff was always helpful and courteous. The rooms were clean but needed to be updated and painted. The biggest negative was the breakfast buffet. It was a 1 at best- minimal selection, no coffee except in the lobby and over priced!!

I had to leave after one night, desk said they couldn’t do a receipt because it was booked at ********** so I paid two nights?

The staff was very friendly. The front desk manager called because I was booked in a room type that they do not have. She was able to get us in a room that was a better fit for us than the one we booked! My husband uses a wheelchair, and he said that the accessible bathroom counter and mirror were the perfect height, which is not always the case, even with the accessible rooms.

The room was clean. The lobby and other facilities were clean. The staff was fairly friendly. My big problem is that I prepaid through ******* -- and then the check-in clerk acknowledged this -- but then the hotel put a "hold" on my debit card and ended up charging me full price for the room, after the hotel records should have noted the room was prepaid for. This would have been a bigger problem if my checking account became overdrawn, but fortunately it did not. Now I am trying to get a refund through the hotel via IHG customer service, offshore with poor connections, and have been promised the hotel will contact me within 48 hours. I also disputed the charge through my bank. Moving to other matters, while the $5 surcharge for the breakfast bar was reasonable, it was not the "full service" breakfast the restaurant hostess claimed. Full service means fresh coffee is brought to the table and the table is cleaned. This was not the case. I have stayed at many, many hotels and I know what "full service" is. It does not mean having to walk across to the lobby to get stale coffee myself. The self-service breakfast bar selection, on the other hand, was adequate. I feel that IHG has cut this hotel's staff and amenities to the bone. The staff, while friendly, were a little clueless about what hotel hospitality means. The rooms don't even have USB ports for charging phones and iPads. I had to go to the two public-use computers in the lobby to find a charging port. C'mon, it's 2023!

The staff was phenomenal. The restaurant/bar and front desk.