노먼허스트 호텔

나는 몇 주 전에 여기에 머물렀다. 평소에는 긍정적인 평가를 하려고 합니다. 불행히도 제 생각에는 호텔에 약간의주의와 깊은 청소가 필요합니다. 그곳에서 찍은 사진이 모든 것을 말해주는 것 같아요. 소유자는 고객에게 제공하는 제품에 대해 좀 더 자부심을 가질 필요가 있습니다. 또한 왜 내 방에는 화재 경보기가 없고 천장에 빨간 전선이 매달려 있습니까? Trip.com은 훌륭했지만 내 불만에 대한 호텔의 반응은 좋지 않았습니다.

사진이 현실과 일치하지 않도록 준비하지만 괜찮습니다. 건물 밖은 더 좋은 날을 보았고, 나는 빗자루를 가져와서 모든 혼란을 쓸어버리고 싶었습니다. 방은 깨끗했지만 매우 피곤하고 오래되었습니다. 욕실은 현대화되어 흠이 없었습니다.

DONT BOOK THIS HOTEL. The worst hotel I’ve ever seen . The place is falling to bits and it smells really bad . I wouldn’t let a pet stay there. Rude customer service and refused to give refund even though we didn’t even stay at the hotel. We had to book another hotel it was that bad . False advertisement, you’ll not be in the hotel on the photos, you’ll be put in a motel run down building in the back car park . Horrendous. Rang the environmental health on this hotel it’s that bad, also under investigation for false advertisement. DONT BOOK HERE . The wallpaper is held on by sellotape , the place stinks, carpets ripped , bed stained with god knows what , hair everywhere , you can’t even see out of the windows because of the muck on them .

Whilst the price for the room was low we felt it was still below our reasonable expectations, the rooms looked tired, there didn't appear to be a matrass protector on the bed which meant stains on the matrass were visible, the bed sheet itself had a stain that looked rather unpleasant, which gave the impression that it wasn't a clean one or it didn't come out with washing (which would logically mean not to use it) the water (shower) was very slow in warming to a reasonable temperature despite not many people using it at the time we were using the bathroom. (6:45am Sunday). The toiletroll holder was missing, the outside window didn't appear to properly lock, it would be very easy to access this from the outside despite it being 'locked'. I wouldn't choose to stay here again.

Lovely stay, good breakfast, and convenient parking.

Avoid at all cost! .This hotel is run down and shabby.I booked for one night .We were escorted out of the main house to a tired looking annex at the rear of the property. This was about 4 pm , I had to take my wife for an appointment so she quickly changed and had a shower We left the hotel at 4.30 pm , After dropping my wife at her appointment I returned back to the hotel about 945 pm the room was cold , no heating the whole room smelled of mould it was overpowering , the bedding felt damp and the pillows had barely any filling in. That walls were dirty , I went to the hotel reception and pressed the button for some help but no one came ,so I went back to my room 130c and packed our overnight bag and picked my wife up and went home , I did try and ring the hotel but it went to answerphone and I left a message but I have had no response from the hotel. We have stayed here many years ago and had such a nice time so we did not think that it would have changed, I have notified Trip.com about our stay and still waiting for a response from them, the problem we have is we have also booked a further 3 nights at this hotel on 1 June and the 20 to the 22 June as we are at a wedding and are hoping to get our money back , but Trip .com are saying it is up to the hotel to refund us or not as we don’t have cancellation cover on the booking , it looks like I will be taking to BBC rip off Britain to see if they can help