First off Noel at the front desk was wonderful!
she was helpful, polite and just all around a very nice person to deal with..
the property however was terrible. my wife and I showed up checked in and inspected three different rooms before accepting the 4th offered room.
first room had makeup and some other orange almost cheeto looking smudges on the sheets.
second room we inspected had an overwhelming smell of smoke.
third room had an odor of mildew and also one corner of the rooms carpet had been pulled back so they could remove or treat the mildew, still more though the front cowl of the A/C unit had been set on top of the desk table and the front of the unit was clearly being worked on.
at this point i had taken some photos of this room to share with the Hostess Noel she was just as shocked as we were to see us back in the office seeking something better.. she expressed her disappointment in the communications of the staff responsible and apologized.
the last (4th) unit we settled on was better mostly because it had a jacuzzi tub. But its carpet darkened the soles of my feet so we ended up wearing our socks for the remainder of our stay and also the furniture was severely worn spotted white marked were visible on the side of the entertainment center. the sheets looked better than previous units but we still ran to get our own fitted sheet and flat sheet set...
Sincerely appreciate Miss Noel!
Severely dissapointed in this particular hotel Though..
번역