그로브필드 매너(Grovefield Manor)

Last minute booking for Sat7th Oct. Double room, £152. We have stayed at nicer hotels, it’s basic but as the saying goes you get what you pay for. However, we’ve never stayed at a hotel where the manager has been this rude. Following the way the manger communicated on check out I wouldn’t stay at this hotel again under any circumstances, be warned. At check in we had a pre authorisation placed on a credit card of £160 (after being told the charge was £50). It was queried and the manager said he’d return in full the next day at check out. Come check out we requested the cancelation £160 pre auth and the manger became loud, shouty and started dropping the f bomb. We didn’t complain about anything, we only asked for the £160 pre auth to be cancelled before we checked out. Our room was cheap & basic, had a bit of a stuffy smell, a few too many spiders and cobwebs and the shower took 18 to clear an air lock before water ran. Breakfast is continental (not full English) and finished at 9.30am on a Sunday, pretty early if you’ve had a late Sat night.

Very friwndly helpful staff. Spotlessly clean, lots of traditional antiques but light modern touches incorporated well. Stay in their smallest 1 twin bed room for 3 bites- cosy and comfy with nice shower. Saw their king size 4 poster room with separate sitting room and huge bathroom- lovely. Great location, good pub and restaurant couple of doors down. They serve a very nice continental breakfast.

The room was not at all what we were expecting. It was extremely out dated and absolutely nothing like the pictures advertised on their website. The bathroom was dirty and we found hairs in the bed! Very unimpressed I will never return here!! Not worth the money.

Back again, this is my favourite place to come.. manager, welcomes me as always polite he just makes it a pleasure to walk through the door.. very happy with my continental breakfast so fresh and plenty of it.. very happy with my clean room and my comfortable bed. Can’t wait to see you next year..

We enjoyed our overnight stay but would have preferred a cooked breakfast

Wasn’t going to bother leaving a review as my husband already did however the response from one of the managers is laughable and clearly in keeping with the other similar style responses from them where guests dare to leave negative feedback. No acknowledgment of the issue says it all. For the record, I do understand what a pre-authorisation is. I was not happy that your husband had “pre-authorised” £165 instead of £50. On leaving I asked him to void it which he took umbrage to. I wanted it voided. It was your husband who stomped off and swore and indeed dropped the F word in annoyance. To your response: it was cheap and basic. We couldn’t even shower as the “airlock”lasted 18 minutes by which time we’d given up. The bed smelled and there were cobwebs and spiders. The hotel didn’t have anything to offer other than a smelly room and a shower that didn’t function. We didn’t even stay for breakfast. People pay to stay at your establishment. You ought to listen and acknowledge all of their feedback rather than ignoring genuine comments and sweeping it under the carpet and responding in a snarky manner.

Great location 4 minute walk and your on a beautiful sandy beach, which is away from the main Bournemouth beaches. The hotel itself is an old building, but in excellent condtion throughout. My wife and I stayed in the Dolphin room which has recently been upgraded to be modern with a walk in shower. If i had to look for points to metion to the owner these would be. Lack of a cooked breakfast for me is an issue, when spending this sum of money per night and i dont beleiev a continental breakfast cuts it, although this was excecuted well. I would have also expected replacment towels each morning as there was no way to dry our wet towels, so we had to dry ourselves with damp towels. The bathroom does have an electric heated towel rail but this would not work for us The evening was chilly in the room and there was no heatinh that could be controlled from the room to generate some heat, this also shiild be addressed.

Had a few nights at this lovely hotel if you looking for a bit of luxury this is the place to come. It is only 5 mins walk to the beach. What made my welcome memorable was the manager he is such a lovely man has a lot of knowledge of the area just a great place to stay

Location is good and the Managers staff were very friendly. We were met by the manager on arrival who asked why we hadn’t answered a email about twin beds or double beds. I stated we hadn’t received the email and he spoke over me and obviously didn’t believe me. He said we should’ve booked direct and saved £50. Not a good greeting really. On leaving at 7am this Morning, we didn’t want to leave our key on the desk and as there was no key box we rang the bell as the sign specified. The Manager Chris arrived to announce “ I do need to sleep you know and that nobody has rang the bell that early in 9 years” totally spoilt our stay this man. I also don’t understand the 5 stars on his board outside as all this is, is bed and continental breakfast. So sad as his staff had the manners he was lacking. Won’t be returning ever