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레지던스 인 바이 월넛 크리크 메리어트
4.2/5102개의 리뷰
Bottom line: They cancelled my reservation with zero notice or outreach. I've stayed at this location about 8 times over the last 2 years, with the staff typically recognizing my son and I. This memorial day weekend I had a reservation at our ”usual”, prepaid in February booked via my credit card. After receiving numerous Marriott emails, as recently as the morning prior to driving all the way up from LA, as was typical, confirming the reservation and saying to check in now, when I arrived at 4:30 with my child, Barsoom told me I had no reservation. He shrugged, you booked it through *******, my manager cancelled it. The marriot down the street has rooms. Not even contact info for them, just you have no reservation. My manager cancelled it. He lied saying that ******* doesn't provide contact info- it does, I've worked in hotels. Also he called his manager and acted like I was making up things while showing him the confirmation email saying I had prepaid. ”she thinks” like no, this isn't a guess. It's an email on my iphone I'm literally showing you with the correct property, dates, address, my name, everything. Protocol is to cancel the most recently made reservations that were sold after the ”oversold” occur. Not ones made months prior. And it's also protocol to contact people. Empathy dictates you would at least have a printout of nearby properties with similiar attributes. If I wanted to stay at the property two blocks away I would have booked there. Glad we didn't hit traffic as we sometimes do or showed up after dinner. Stranding a woman and child on a holiday weekend? Not ok.
월넛 크리크 메리어트
4.1/5107개의 리뷰
Pros: Nice hotel in a nice location Rates were reasonable Big fitness area Outdoor pool Shower/bathtub combo In-room safe and fridge No microwave in room but there is one by the ice machine Cons: Parking is expensive ($42) and only valet parking is available You can hear freeway noise on the rooms that are along the freeway. It didn't bother me but a light sleeper might notice

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요금 (높은 순)1,513,400원
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리뷰 수215개
호텔 수12개
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