홀리데이 인 익스프레스 호텔 & 스위트 그랜드 래피즈-노스 후기

Room was supposed to be ready by 3 PM. We arrived at 4:30 PM and room was not ready. Staff didn't seem really motivated about getting the room ready but she did supposedly give me some extra points

For the most part the hotel is clean, they are under construction in one section but that is understandable. I was disappointed that coffee and hot water was empty multiple times through out the stay. Also, breakfast was not well supplied. The pancake machine didnt work and they didnt bring out more of certain foods after they were gone. For example the warm cinnamon rolls were good but when my kids went to breakfast at 8am they didnt have any more available.

Nice breakfast, especially the egg white omelets. I was surprised our beds were not made during the day while we were away. I guess everyone is cutting down on staff. Nice place to stay.

Great breakfast, comfortable bed. Adequate fitness room. Only drawback is we could hear people stomping around in the floor above.

The hotel is remodeling. No noise issues during my stay just areas blocked off by plastic, missing cove base throughout the hallways and a general sense of construction. The ladies at the desk were very friendly and helpful. The pillows are TERRIBLE

Very nice remodeled room. Soem guests were very noisy well into the night (2am) not the hotels fault.

Average stay at an average hotel. It was clean, and looks like they had recently updated the furniture, etc. Good location, access to lots of restaurants/shopping. My biggest complaint is that the TV only had about 5 basic channels, the rest were static. And the housekeeper entered the room even with the "do not disturb" sign on the door.

The check in process was easy and I loved all of the ladies I spoke to at the front desk. I would have given it 4-5 stars with the upgrades to the room, and cleanliness of the pool area. You can tell they are doing the upgrades right with more than just paint. However, Breakfast cuts off at 9am which seems too early for a Sat/Sun. I can agree to that but we arrived at 8:45 and nothing was getting refilled. So no cinnamon rolls, no pancakes or syrup, no forks! I wandered until I found someone who told me they would not be refilling. If the breakfast is only fully stocked until 8:30 then that should be the time listed. We also has several minor room issues. Our shade was outdated and wouldn't fully close so there was more light than preferred, no drapes at all and just plastic roll up shade, and then our toilet filled so slowly that we had to space out bathroom trips by 45 minutes or just fill the back of the tank ourselves with water, which we did.

Was not told before we got their that my room selection I payed for was under construction….very clean room and comfortable beds, conveniently located by restaurants and shopping…didn’t have a bathroom fan

It was clean and bright. They are remodeling, soon everything will be brand new, although not needed. Fantastic breakfast options. The staff were all helpful and very nice.

The employee working the breakfast room just kept talking to all the guests and let all the hot food run out and did not refill because she was to busy talking!! to the guests trying to eat. I left and went to a restaurant

Property was clean. Front desk people always sitting in back room. Help not always available. Decent breakfast. Nice pool area. We were stuck there in a snowstorm- no snowplow and staff didn’t shovel front walk- we did it for them. Staff didn’t know when plows would be coming. Seemed ambivalent to the situation with vehicles stuck in parking lot.

Property is in the process of an upgrade and we were able to use one of the updated rooms. Very nice.

We had no tv signal and when we went to the front desk they said it was weather related We stay in hotels at least 20-30 times a year and never had that issue