페어필드 인 & 스위트 바이 메리어트 텍사캐나(Fairfield Inn & Suites Texarkana)

No ice machine I went to front desk the agent young lady asked about vending she told me they didn’t have that little did I know they actually did. She was very rude and needs training on how to be social and welcoming.

Our room did not have tissues or bathroom cups. When I called to request them the front desk person was quite rude. He said tissues were on back order (maybe the manager should go buy some tissues at the Walmart across the street until they come in!) and he said there were cups in the lobby (coffee cups)! Never offered to bring extra towels as I requested and then basically hung up on me. Never saw any towels or cups. I know this is just a Fairfield Inn…not a high end Marriott but still! Terrible.

Air conditioner didn’t cool, fridge wasn’t working in room, only 1 of the 4 floors had an ice machine that worked, breakfast was subpar at best. The door lock broke when we went to breakfast and we couldn’t close our door.

The only channel I wanted to watch, wasn't available, so we missed the football game, Detroit and San Francisco, this was a very important game to miss 😢

Wanted to change date got penalyzed Customer service due to being stuck by an act of God ice storm was non existent

We had a nice stay and the front desk was very nice and efficient. Maintenance needs a kick in the pants. Find a good plumber so guests aren't standing in ankle deep water by the time they finish their shower. Yes we did have the drain open. Toilets and sinks run slow and need more water pressure. Otherwise everything else was top notch.

Five night stay, housekeeping only came in one of those days. I asked at desk twice and second time was told Marriott is no longer a full service hospitality. We asked for towels each night and emptied our own trash. First impression walking in was vanity top in bathroom hadn’t been cleaned in months as dust was covering it. We purchased our own Clorox wipes to clean bathroom and toilet. One morning went down stairs and found coffee spill in front of elevators on main floor. Not uncommon, however it remained for two full days before being mopped. Marriott/Fairfield are usually my first picks when traveling. This trip changes my opinion forever. I would suggest finding alternatives in Texarkana area.

This is a very quiet and clean property. It definitely served its purpose for my stay.

So grateful for the service when we left an important electronic device behind. They called me to let me know before I realized it was missing and are helping print shipping label and send the package for us!