익스텐디드 스테이 아메리카 - 와코 - 우드웨이(Extended Stay America Suites - Waco - Woodway)

My room was clean but I was awoken twice during the night by people banging on doors down the hall.

I went to check-in, but the parking lot had just been resurfaced and the stench of tar was so strong it permeated the entire hotel, particularly the rooms they intended to put me in. I coulnd't stand it, so I immediately asked if I could cancel my reservation & they agreed to refund me stay. When i asked for a receipt to evidence the refund, the manager became combative and refused. It really made me think they were intent on ripping me off. I asked again and then they became threatening, so I left... probably the worst hospitality I have ever experienced, hard to believe these people represent this hotel chain, awful. I checked my account, still no refund. Very dishonest.

What made our trip great, was the front desk person. She always greated the hotel guests with warmth and by name. Gigi is Amazing, and has great customer service, wish all hotels had a Gigi... i would for sure stay again especially if we know Gigi was still there.. We've been on the road 3 months now. In and out of many hotels and is the 3rd to the last we stayed at before we arrive home... But we rate it really high and a must stay at...

This Extended Stay America Suites Waco Woodway has a amazing staff. The front desk staff goes out of their way to make sure all your needs are met. Great stay. Clean. Being on the road a lot I love doing my own cooking.....

Not impressed. At 5 pm room was still not ready? Had to go eat before being able to get in. After traveling all day you want to get into your room on my month long trip this was the worst room.

I like that it was cozy and comes with a full kitchen in the room. It is very convenient.

Location convenient to mall, but inside was worn. Carpets were worn and furniture scraped up. Bottom of tub not textured and were easy for someone to slip and fall. Beds ok, but thin pillows. Breakfast consisted of granola bars, instant oatmeal, and coffee. Staff friendly

We did not stay, the customer service was terrible the manager she was actually sitting down on her phone when my wife and I was about to check in and she looked and decided to continue to talk on her phone instead of doing her job. We asked to view a room and it was dirty not up to par. The lady that showed the room just had an attitude which was unnecessary.

The Libby area was not fresh. Smokers outside at the door was not pleasant. Breakfast is grab and go. No coffee in room.