날라기 호텔(Nalagi Hotel)

이 호텔은 끔찍해요. 가장 큰 문제는 주변이 공사장으로 둘러싸여 있다는 점이다. 내 발코니에서는 오후 8시에도 계속 일하고 있는 건축업자들과 바로 눈높이를 맞출 수 있었습니다. 발코니를 사용할 수 없으며 프라이버시를 가질 수 없습니다. 내가 이것을 알았더라면 이곳에 숙박을 예약하지 않았을 것입니다. 게다가 방도 깨끗하지 않았습니다. 더 걱정스러운 점은 직원들이 손님에게 분명히 분개하고 환대나 따뜻함을 제공하지 않는다는 것입니다. 그들은 자주 투덜거리고 눈을 굴립니다. 절대 피하세요.

19:00에 체크인했지만 대기 및 체크인 절차에 30분 이상 걸렸지만(아마도 피지 시간 정도) 직원들은 매우 친절했고 미소로 우리를 환영했습니다. 객실 내 공기 순환이 이상적이지 않아 우리가 방에 들어갔을 때 정상적인 냄새가 나지 않았고 객실 내 어메니티는 표준이었고 하룻밤만 머물기에 괜찮았습니다. 방 btw에 다른 작은 버그가 있습니다.

호텔 직원은 매우 도움이 되었습니다. 옥상 수영장과 바는 훌륭했습니다. 방은 좋았고 유일한 단점은 WIFI가 간헐적으로 작동한다는 것입니다.

Customer service does NOT exist in Bula, Bula, ******** Fiji. I booked a 1-night stay at Nalagi Hotel using Trip.com but my Nauru Airlines flight was infamously delayed by 24 hours. I tried for "hours" to communicate with the hotel to change my booking as the STUPID app didn't support this. Emails, expensive phone calls, etc. Tried to cancel my booking for refund as I wasn't going to day, and only 48 hours later, I receive flurry of emails saying I wasn't going to get refund, and even worse, the hotel said, someone checked in. I know these damn hotels absolutely don't care about individuals who are stuck overseas, but this attitude and behaviour is terrible.

The people were so lovely! It’s not easy to walk from here but most tours will pick up from here.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The facilities were excellent when I was there. Reception staff were not welcoming a bit frustrating where I had to debate about my booking to have a room for 2 which they denied at first but agreed after several times debating about my booking! Service was ok. I have mixed feelings about this hotel in terms of services and assistance/support from staff, especially those at reception who are key to customer's impressions and satisfaction!

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Nice place to stay