Lousy check-in the hours the reception is not attended. Computer wants to know: name, surname, etc.: all the information on the passport you've just scanned. For a couple you do this ritual of course two times. And after all your room number on printout is not readable, is it 101 or 104 or maybe 107? Hmm, lets try them all and pray the won't see us as burglars :-) Cutting back on personnel costs has its own setback. No emergency plans in the room in an unattended hotel. Suggest breakfast is included but is not. Less employees=cheapness
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