We reserved a premium suite with views of the 4 towers as we were very impressed by the photos and description on the hotel web site, particularly the large balcony, with the thought of relaxing and enjoying a cava. The reality was a very small balcony with no space to move, indeed it felt dangerous as you had to hold onto the safety glass to manoeuvre onto a seat (see pic). The room was modern though unfinished ceiling is unattractive. There is a fully fitted kitchen with an excellent coffee machine but no capsules are supplied. I would have thought that at €112.50 per night room only that the hotel could have invested the 50c to have a capsule available. The bathroom is nice however the hand soap dispenser at the sink was empty. The only other dispenser supplied was in the shower which was also marked as hand soap. Whilst I appreciate the green credentials I would expect a better range of toiletries in dispensers. The roof terrace does afford excellent views however bear in mind that the pool is tiny, cold and shallow. We booked with the hotel’s web site as one of the benefits it claims is the offer of early check in at 1000 and late check out until 1400 on request . Both subject to availability. I booked the room in April and as our only flight option was an early arrival, I requested the early check in. Whilst a little disappointed that the room was not ready I of course understood the availability aspect any explained that we would be grateful to be contacted when the room was prepared. The room was ready at exactly 3pm. I just do not believe that reception had any interest in trying to accommodate my request. That is fine but should the hotel wish to adhere to a 3pm check in they should not offer the early check in as an incentive to book. On a more positive side the bed, pillows and bedding were super comfy! The hotel guests have free access to a high tech commercial gym next door. The location is perfect, plenty local shops bars and restaurants and 10 min walk to centre. Hotel is located only a few mins walk to the railway station where I would recommend taking a train for a day trip to Pamplona. A beautiful city! Kora Green is also a short walk from the Airport Bus Stop. (Second stop from Airport and about 30 min journey at 3€ pp). Vitoria Gasteiz is amazing historical city and there is so much to do and see. Overall I feel our room was not as described and did not offer good value for money. I love the area but if returning would look for alternative accommodation.
번역