더 카발리에 버지니아 비치 오토그래프 컬렉션(The Historic Cavalier Hotel and Beach Club, Autograph Collection)

The hotel is exceptional. Unique in every way. The staff, especially the valet service were outstanding. Be warned however, that reservations are required well in advance for the restaurants. The only issue we had was the response we did not receive upon learning that we had left some clothing behind in the closet. Upon calling, we were told that it would be looked into. To date, we have received no reply back from the staff.

I had not been to the Cavalier since 1970 when I was a little girl. Back then there were hardly any buildings or houses around the Cavalier. All I remember was the view of the Atlantic Ocean and what seemed like a hill in which The Cavalier was built. Today the views are very different and the renovation is exquisite! I look forward to the centennial in 2027!

Problem with the heat in the common areas for the 6 days that we were there. We had to wear a jacket in the lobby, bar and restaurant area. Valet app didn't work. Staff worked around these issues and were very helpful. Very beautiful hotel.

I have returned again and departed wirh the same disappointment... there is no good management - e.i. service

Customer service is non existent. The front desk was SO rude after they gave us wrong keys and then gave us keys to someone else's room! They thrn said they would upgrade us to an oceanview suite for the trouble. However it was not an upgraded room, it was a downgrade from what we paid for! When we went back down to say this was actually a downgrade, the front desk guy said yes it is a suite and an upgrade. I said that we've stayed multiple times in a suite and this was not one. He then said- well I work here everyday and I'm saying it's an upgrade. Toodles! And turns around to leave while I'm still talking. Just overall horrible customer service. And no one apologized for giving us keys to someone else's room. Those people also had no idea thay we were in their room- just not ok overall. This used to be our favorite place to stay but the customer service makes us think otherwise. We ate breakfast in Becca and the amount of flies around, on us and our food constantly, was pretty gross. Just overall not what we've experienced before or expect from the Cavalier. Try the Marriott across the street- Orion's roof was amazing for food and the customer service there was much better!

I booked my stay in August and was excited since I am a local and have never stayed at the Cavalier. We were attending the Bourbon Invitational so it was the perfect excuse. 30 minutes before arrival, I received a call from the front desk manager indicating they were overbooked and had to cancel my reservation. I booked this is AUGUST, it is now NOVEMBER, HOW DID I GET BUMPED OUT OF MY ROOM?!! They offered me a stay across the street and a "full refund" plus parking expenses as compensation for the inconvenience. It was a nice gesture but I was very disappointed. We stayed at the Marriot across the street and it was nice despite getting shifted hotels. NOW THE FUN PART.... the refund...... It has taken me 6 calls and many follow-up emails for my refund but they won't refund the resort fee and taxes..... so much for fully compensated due to their error. It is a beautiful hotel but because of such crappy management and booking, I will NEVER STAY THERE.

Our stay was great, the people were friendly and inviting. The property was gorgeous and clean. The food was 5 stars, those parmesan truffle fries I could eat a keg of. All in all, a great stay, one improvement I would suggest would be to upgrade their linens (Bedding & Towels). They weren't bad per say just used past their prime. There were newer hand towels and wash cloths, but the bath towel felt like sandpaper.

Upon entering The Cavalier, one is transported in time to an era where faces such as Frank Sinatra and Bette Davis graced the halls. The staff is exceptional, going out of their way to assure your stay exceeds your expectations. Put this resort on your “must stay at” bucket list! Its well worth it!

Don’t really se why this is a 4 start hotel, just because they gave you a glass of wire or water when you check in.. I will not pay $600/night another time to sleep only…