스코츠데일 빌라

HORRIBLE PLACE, even worse staff. Working in a hotel should be for people who are friendly and kind, that extends to the people they work with. I stayed here, and while I was walking one evening outside my room I noticed a housekeeping worker sitting alone past midnight on a small little golf cart. She was distressed and almost crying, when I asked what was wrong she said she had left her car key locked in the workers office and the staff and security guard refused to help her, she had no money for an Uber no family to come get her. She said she’s a mother has small kids, and all I could think of is what kind of establishment treats people like that? Or is it just housekeeping workers get treated that way? The front desk staff was rude and condescending, like you’re bothering them by asking them questions. They think being a front desk receptionist means they get to be rude to everyone else and pretentious. If this is the way this establishment treats its workers then it’s a very good reflection of how they run it and I will not ever be staying here again, I will not recommend it and I hope they get some kind of lawsuit for treating their workers like scum.

*** 1 성급에 대한 이전 리뷰를 업데이트하고 3 * 전체 리뷰로 변경하십시오. 나의 휴가 전 경험은 끔찍한 끔찍한 악몽이었고, 별 0 개에 합당했습니다. 우리는 경고 나 통지없이 여행 전 주에 취소되었습니다. 나는 어려운 길을 발견했다 ... 우리는 예약없이 떠났고 그러한 변화의 의사 소통이 없었다. 많은 여행과 비즈니스 관리 경험을 가진 사람과 사소한 일에 대해 불평하는 것을 싫어하는 사람으로서 나는이 회사가 다른 분야에서 운영되는 방식을 말해야합니다 (마케팅, 프로모션, 게스트 서비스, 예약, 컨시어지, 프론트 데스크 관리 및 여행 클럽 등) 아무도 다음 부서가 무엇을하거나 할 권한이 있는지 알지 못합니다. 너무 많은 전송, 콜스 손실, 부서 간 통신의 끔찍한 부족이 있습니다. 목록이 계속 될 수 있습니다. 그들은 종종 미래의 손님에게 거짓말을하는 외부 ”마케팅”부서를 고용하고, 한 번 재산에 대해 경영진은 불일치로 비난을 피합니다. 내가 기다리는 동안 프론트 데스크에서 여성이 발생했습니다. 마케팅 회사를 고용했는데, 그들의 끈적거리는 기술에 동의하지 않는다면, 뭐라고 말하고, 뭔가를 하고, 그들을 해고합니다. 변신은 답이 아닙니다. 손님은 더 나은 치료를받을 자격이 있습니다. 기간. 그렇게 말했습니다. 도착 전과 머무는 동안 우리의 경험은 완전히 반대였습니다. 이 리조트는 아주 사랑 스럽습니다. 우리 가족은 정말 대단한 숙박을했습니다. 빌라는 절대적으로 화려합니다. 체크인시 2 개의 침대 사인으로 업그레이드되었습니다. 절차가 가장 오래 걸렸습니다. 리조트는 어디에서나 빨리 걸을 수있을만큼 작습니다. 매우 가족 친화적입니다. 아이들은 폭발했다. 수영장은 혼잡하지 않았습니다. 관리는 친절하고 사려 깊었습니다. 우리에게 여분의 수영장 수건과 생수를 주었고, 몇 시간 후에 우리를 위해 시장을 열었습니다. 손목 밴드 나 우스운 규칙이있는 번거 로움은 없습니다. 수영장 옆 테이블에서 먹고 마실 수있었습니다. 가장 중요한 부분은 규칙 나치가 아니 었습니다. 편안하고 즐거운 숙박이었습니다. 바텐더는 훌륭한 백인 러시아인을 만들었습니다 👌 숙박 자체는 5 *였습니다. 그러나 여행으로 이어지는 경험을 위해이 3 *를 전반적으로 제공하십시오.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his