So I booked a night at this hotel for my partners 60th birthday. On arrival we were greeted by the reception staff. After what can only be described as a confusing conversation with the young lady and telling her I already had a dinner reservation ( 4 times) we were shown to our room. The room was pleasant and clean. On inspection we found d that there were no usb charging points in the room and the list of TV. Channels were so small it could be hardly seen. We had hoped that after unpacking we could have made use of the beach club a short distance away from the hotel. However the aforementioned confusing conversation with the reception put a stop to that. As stated when I booked. Check in was at 15.00. The beach club struts at 17.00. So with the best will in the world, it would have given us approximately 1 1/2 hours ( so not worth the rush) . We had asked the receptionist about using the club the following morning, only to be told that it wasn’t opening until 11.00, and our check out time was midday. There for we would no longer be resident at the hotel and would have to pay €60. (Hardly fair as we were staying at the hotel overnight) That evening we were surprised to fine a bottle of wine and birthday cake in our room ( partners 60th birthday). Which at the time was a nice gesture. We changed and went to dinner, stopping at the bar for our welcome drink first. The barman was very nice and offered suggestions of what to drink. After dinner which was lovely, we spent some time out of the hotel. We returned some time later and decided that we would have a nightcap. We ordered a whisky and coke and a Baileys. The whisky cane but no Baileys. The barman was busy waiting in the dining room and was clearly busy so my partner finish the whisky and we went to bed. The next morning we had our showers and was horrified to see that the shower was leaking all over the floor. We used both our towels to mop the floor worried that it would cause damage to the room below. On closer inspection the woodwork around the door at the bottom was blown and this issue was clearly not the first time it had happened. We went for breakfast a short time after ( which was very nice) apart from my partner’s coffee being extremely cold. We asked the waitress to change it , which she did. Time to get our bags and check out. On receipt of our bill I looked over the bill to make sure the Baileys from the night before had not been added to the bill( which it had not), however, the cake and wine that we had no asked for had been added. This was pointed out to the reception who then spoke to a manager about the situation. The manager very politely apologised and took that charge off of the bill. . We notified the receptionist about the issue with the shower and left. In my experience of traveling the world, I found the Grand House under staffed and details missing. Staff training needed as giving confusing and wrong information. While I understand that the hotel has recently t
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