햄프턴 인 빅토리아

The hotel is in need of refurbishment. The bathroom had cracked floor tiles and a significant amount of mold around the bath. The bed was not comfortable and the pillows were uncomfortable. Breakfast, bluntly, was inedible. There was no butter, just a margarine like substance. The oatmeal was congealed - so much so that when we reported it to the lady at reception she agreed! The cereal in the dispensers was old. The staff were all helpful.

It is September 17th, 2022, and I have the pleasure of staying at this Hampton Inn on Navarro st. I only hope that the next customer reading this review has the opportunity to meet the front desk person, Joseph. He has been so kind and accomodating to my requests and needs. He truly goes above and beyond to make sure I am really satisfied with his facility. It really has been a long time since I had a staff member look me in the eye when I ask a question , answer me and continue to inquire how he can make my stay here better. His gentle nature is very comforting and I witnessed that he treats all the people that come to front desk the same way. He explains policies and makes sure the customers understand and feel at ease with Hampton Inn programs and discounts. This hotel has a heated pool. Imagine my joyous surprise. The rooms are clean and quiet. The beds are fantastic and I am given a ton of pillows, too. I know from experience that the Hampton Inn is one of the better places to stay anywhere, anytime, but Joseph really made this a memorable visit and I hope to have the opportunity to stay here again.