호텔 카시나 포사타 & 레지던스(Hotel Cascina Fossata & Residence)

Замечательный отель. Интересный концепт. Завтрак стандартный, но Персонал -золотое руно отеля! Столкнулась с проблемой с арендованным авто. Сотрудники рецепции включились сразу и помогли. Это больше чем сервис!

酒店整體不錯。房間內部有小陽台。簡潔乾淨。後門有個小超市，離的非常近。酒店旁邊有個餐館，和中國人口味還是有點差距的

Séjour très agréable, chambre magnifique et très grande, tres bien insonorisées. Boissons coca offert et eaux fraîche à disponibilité aux distributeurs. Gentillesse du personnel a nos demandes. Je recommande vraiment.

還是挺滿意，自己來車很方便，房間很大！不錯

酒店性價比很高，交通非常方便，很適合來都靈去看球的旅客。酒店房間室內面積很大，裝修風格獨特，衞生程度很好。

Ho soggiornato diverse volte in questa struttura ed è sempre stata una piacevole esperienza.Un punto di riferimento.

Ottimo soggiorno,struttura pulito e personale gentile

very nice and spacious hotel, excellent services, nicely decorated, the hotel seats on a nice relaxing park, excellent facilities, sustainable management practices, very polite and helpful staff, free indoor parking

Our problem with this hotel was mainly the organisational setup. It wishes to be innovative, but fails. The result is much worse than it would have been with traditional primarily human approach. Firstly: we had selected this hotel because of the quiet location and availability of a in-house restaurant (scarce in Turin!). Both items proved positive! We enjoyed our meal in Osteria 12 Arcate, and appreciated parking facility and the quiet environment in urban area (notwithstanding on the inside some very noisy guests in the corridor at 0:30h in the night). But these are our problems: 1. Booking of a room on their website (we avoid booking platforms) did not succeed. The online-system simply did not bring us to the selection of a room. So, I wrote an e-mail (n my best Italian) demanding reservation of a double room on the specific day. I recieved a reply stating that the room would be available at a given price, but explicitly stipulating that this was NOT a reservation. (Not a word of excuse for the failed system). So, I understood that I had to accept the price first, which I did in the next mail, hoping to get confirmation of the booking. Instead a new mail was sent, asking me which type of bed we would prefer and if we would like to include breakfast. After the third exchange of e-mails I really got confirmation! Still no word of sorry for the trouble this had taken me. 2. When arriving I expected a warm welcome: "Aha, you were the man of our intense communication!". Instead the person at the reception had great trouble finding my name among a very complicated list of a zillion records (the hotel has just 40 rooms). They select data by first names, which in my case is not very difficult: Jan. Finally the lady found it, but asked to bring our documents first. Coming back after 2 minutes with our passports the lady was supplanted by a man and the search started all over. This person was not satisfied with all the data on our passports, but needed our home address on a separate piece of paper. (Why??) 3. The key was a chipcard, giving access to the parking garage and to the room, but also allowing all the lights to go on (as long as you keep the chipcard in its dock). Information could be obtained via QR-code. Wifi-access implied the providing of all our data in a form: name, date of birth, home address (again!), etcetera. All for the benefit of Silicon Valley data-sales, no doubt. All this modern equipment alas is accompanied with a number of lights in the room that cannot be put off. My wife has problems to sleep with the least shining of any light in the room. The TV can be switched of, but blue, red and yellow lights on the other equipment cannot, not even after she tried to dim these lights with band-aid tapes. Worst of all was the fire alarm on the ceiling, which she could not even reach. Result: no sleep at all for her (plus opportunity to enjoy the noisy guests passing-by after midnight) 4. Breakfast was OK, but again the ser