쿠마라 세레노아 바이 로페산 호텔(Kumara Serenoa by Lopesan Hotels)

Great new property! The staff at reception was amazing! Always smiling! Specially mention Patricia! She worked so many hours…. Saw her at night and next day in the morning…. And always smiling. Very recommended.

Bellissima location moderna e ricca di confort. Purtroppo in camera hai una bellissima macchina caffè nespresso ma con solo 4 capsule .. non ne hai altre a disposizione quindi sappile sfruttare al meglio durante il tuo soggiorno ! Colazione super ! Piscine da sogno! La zona vip molto silenziosa ma con le stesse caratteristiche della zona comune. La zona esterna è cosparsa di letti balinesi molto belli e comodi ma purtroppo sono a pagamento ! Complessivamente soggiorno da sogno assicurato !

Todo bien por el precio debería de incluir todo incluido

Upon arriving on our second day, we were unable to enter our room due to a difficulty with our key. We went to the front desk to receive a new key but the front desk personnel was on the phone. Waited 15 minutes to speak with him because he was unwilling to take a moment on hold and help us with our key. Then, after finally receiving our key, we entered our room to find our air conditioning not working. Called the front desk this time and he had a repair man come to our room. After taking apart the air conditioning, the repair man told us to wait 20 minutes and then call the front desk if it was still not working. After 20 minutes, it was still not working so we called the front desk. He had no solution. We decided to walk down to the front desk and request a new room. After waiting another 30 minutes to speak to him, the man at the front desk did not want to move us to another room and even suggested we were lying about the air conditioning being broken ~ which we found shocking ~ but we were eventually moved. The whole experience was unpleasant ~ and for us, unacceptable. We would not return and we would not recommend.

Have stayed here a few times, it’s great for a relaxing break with a nice pool

Great hotel and excellent staff. I just didn't like the location. Nothing near by and the surrounding area is run down and empty. Hotel is fantastic so we just stayed inside for three days .

The hotel was very clean and the rooms were comfortable. The staff were very efficient and looked after you

This was a lovely property but quite remote, if you want to walk to playa Del ingles it’s 40 mins as you can’t get through bu the golf club sand dunes so on the map it looks like you are really close , also no tea making facilities, only coffe machine which was disappointing

Hotel is really well maintained, looks completely new. Employees are nice and friendly… Pool is big and always enough sunbeds. But….. Its in middle of nowhere, nothing is nesr and impossible to ealk when it gets dark as barely have any street lights. Most guests are golfers and bikers… Bed is to short, never had a bed where my legs were hanging out, and i am regular hight…. And last the worst, every day we had a at least one cockroach… thats was really frustrating…. We wouldn’t come again or recommend!!