더 더글라스 오토그래프 컬렉션(The Douglas, Autograph Collection)

Great service and good location

真的很喜歡這個酒店 很新 很好聞 早餐直接送房間 量大味道好 前台給的也是高層的房間 視野極好 旁邊就是JW 可以換着住

超級棒的酒店，又新又大，在市中心，符合五星級標準，前台有可以講中文的服務人員，房間內沒有冰箱，樓道里有免費製冰機，需要冰鎮飲料自己去取冰就好，床很大，床品舒適，每日打掃乾淨整潔，別忘記在枕頭旁邊留下5刀小費喔～周邊隨便走走就有超市餐廳等，不用擔心流浪漢，流浪漢衹在2公里以外的那個區域活動。總體推薦，完美～

幫老闆訂房，滿意！

位置不錯，房間還可以

Excellent, well managed hotel. One of the nicer properties I have stayed in. You get what you pay for. Zero complaints

Our first time staying at this hotel and it was great. We will be returning. The BC Market restaurant was very good, with great food and service. The room service was very good and fast and easy to order via the online order system. The only area that we thought could use some attention is the in-room coffee but it wasn't terrible.

We loved staying here, the staff is amazing. I do have some observations: 1) Communication amongst staff members is not the same as they would tell us different things on perks like their hot chocolate station, or free gift wrapping. It is minor but still, there was noise in the communication. 2) We stayed there for seven nights and our room had practically no closet space. We were very comfortable and the bed was amazing but yeah, we had practically nowhere to put both of our clothes, both of all of our clothes. 3)Hotel guests can have access to a film camera and have the film developed after the stay. They never had a camera available and the other that they did have, was broken, so again, I would recommend getting the communication efforts straight. 4) they have free beer and kombucha tastings at the lobby. Again, it depended on the staff in turn at the front desk as some of them were accommodating and nice, and others would make a face if we asked for more lol. 5) Once I checked out, I forgot a tote bag in my room with local artwork. I tried calling the hotel to absolutely no avail. Some call center God knows where answered and they did not know their nose from their elbow. Our Uber driver drove us back in a rush and we went up with a staff member to our room to retrieve the tote. I received a call that night from the call center stating they had not found the tote lol. Ridiculous. All in all, I loved this hotel. Their communication efforts need to be strengthened.

Convenient location if you’re heading to Rogers arena. Was looking forward to going to the Lounge but it was closed.