I've stayed at this hotel twice before, once in 2017 and again in 2018, each time for over a week. When I needed to return to Valladolid recently, I didn't think twice about rebooking at the Enara. But never again. It's definitely gone downhill. Overall, the hotel looks tired, in need of a revamp. It just seemed not quite as clean as previous visits. On arrival, they had no knowledge of my previous visits and therefore my loyalty to their hotel. Then they tried to palm me off with a room in which a previous occupant had clearly been smoking. It stank terribly. In fairness, when I reported that the room was unacceptable, they quickly found me an alternative. But why did they try it on in the first place? Then I discovered that the toilet didn't flush properly, requiring 5 or 6 flushes before clear water returned - and this in spite of a lot of water being discharged each flush but clearly not directed in the right place. I reported the problem and was told it would be fixed, but it never was, so I just had to put up with it and waste a lot of precious water. I had a double room booked for 2 people but the wardrobe contained only 4 coat hangers. My wife would have gone berserk if she'd accompanied me! The hotel I'd stayed at in the centre of Madrid had 18 coat hangers. But why so few at the Enara? Once again, after I reported the shortfall, more hangers were installed very soon afterwards. And such an antiquated internet system! For some strange reason, when you check, you get an automatic allowance of 5 days' free use of their internet but I was staying for longer. I was in the middle of writing a long email coincidently exactly 5 days after checking in when suddenly my internet disappeared. I was not best pleased. So I had to traipse all the way to reception to get another 5 days. Virtually all other hotels I've stayed in around the world in recent years just give you the codes and that's it - no need to get new ones. The rooms don't have safes, let alone ones big enough to take a laptop, which is becoming the norm these days. A minor ******. The hotel has two adjacent lifts - they're bang next door to one another. And yet they operate independently - so you can't just press one lift button and leave it to the lifts to work out which one could service you the quickest. I'm aware of the struggles the global hotel industry has had as a result of the pandemic but some just seem to have got their acts together much better than the Enara. There are plenty of other good hotels in Valladolid, similarly priced, some much closer to the city centre. So, sadly, when I return to this lovely city, I shan't be staying a fourth time at the Enara.
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