오텔 스파 엑셀시오르(Excelsior Hôtel Spa Sainte-Adèle)

I wasn't given the room I paid for. I don't recommend Room #117. Its a spare room they use when full, but will charge you same as the regular room.

The mattress is very soft. There’s not enough hooks for hanging clothes in the washroom. We like the food inside the hotel.

We went last year and had a great time. This year was not as great. Outside construction made parking very difficult. The two outdoor jacuzzis were not working so we were limited to the one indoor jacuzzi - which was always in use. Rules for the indoor pool were not enforced. Kids jumping in the pool and being very loud made it hard to relax. Also, the 20 person limit is not enforced. However, room cleaning was excellent and timely.

We stayed for 4 nights and they did not do any housekeeping in our room. After 2 nights I asked for fresh towels at the reception and the attendant asked me when I arrived, as if you need to stay a minimum of x nights to be allowed fresh towels. The bed was incredibly not comfortable, the hotel is very old and outdated, everything looks dirty because it's so old.

Spent a great weekend here. Pool and hot tub areas were clean, restaurant on site was delicious and huge portions. Staff at front desk very kind and helpful. Went skiing at belle neige 5 mins down the road.

It was okay. Had a lot to offer for amenities: restaurant, spa, pool, etc. The hot tub honestly didn’t look enticing so we didn’t bother (low water and not clear). Restaurant (menus not in English) was quite busy and had to wait but the food itself tasted great. We knew room was only $140. However, super close in proximity to Chantecler Resort. Thanks

The parking is very limited this winter. With an overflow lot being a good walk away. The hotel room was a really good size and had a wood-burning fireplace (which you need to call someone to use). The indoor pool was warm and bigger than many other hotels. The pool deck has nice lounge options. The restaurant is average but the convenience makes up for it because there are not any other options close by. I’d go back in the winter.

We love Excelsior for the warm greeting when we arrive, to the wonderful warm pool and hot tubs. We had dinner and breakfast at the restaurant and it was delicious and price-quality is excellent. The hotel is showing age and could use a few renovation touch ups, but everything is clean.

Bathroom, not so clean, closet door broken, hanging clothes difficult. Not enough parking for all the clients causing people to park in snowbanks. We can’t comment on the pool or spa, as we did not use those. Salle de Bain pas très propre, la porte de garde robe était coincé ce qui complique l’accès aux cintres. Il n’y avait pas assez de places de stationnement pour les clients, les gens ce stationné dans les banc de neiges le long de l’accès au stationnement. Nous n’avons pas utilisé la piscine, donc on ne peut donner d’avis.