더 리츠칼튼 레지던스, 베일

For the past 7 years my family has rented 2 Residences through Vail Resorts Collection. The service at the Ritz has been excellent through all those years. Unfortunately the service provided by Vsil Resorts is abysmal. They are non responsive and simply don't care. Try to rent directly from the Ritz or another agent.

Unfortunately, our experience here was scarred by a theft that occurred while we were staying in one of the residences. As we were waiting for our room to be cleaned, we set down hats and gloves on one of the tables in the hallway. As we stepped outside to take a family picture with our family, when we came back a $450 Moncler hat was stolen. We were outside from 1:45-1:55 and there was a camera right above the table the hat was stolen from. We immediately brought the issue to management and they said they would check the cameras. After hearing nothing for four hours, we went back and asked again and the manager had forgot?? She then said that sometimes it takes security a long time to get an answer and we should have an answer in the morning. The next morning the same manager said she could do nothing about it and that we should hear from claims in the next week. Well, it's been a week and still have not heard from Ritz Carlton claims or security, and no one seems to want to respond or care? Very very very disappointed that a five star hotel would let this happen and not take any action or care about their guests. We heard from other guys that this type of thing has happened before as well there. Be aware!

We checked into this property and quickly realized what 5 star service was all about from the valet, bellman, bar maid and the concierge. Booked a three bedroom and was assigned to villa that overlooked the mountain side and pool as we had three balconies. The villa had everything you can imagine and kitchen was fully stocked to include a complete portable bar paraphernalia. The views were spectacular and I'd like to give credit to Service Manager Logan and Scott who bent over backwards to book our dinner reservation etc. What a class act at his property. Every penny worth it. This was our first time here and we will be back. Golf in the area was fantastic and restaurants delicious. GREAT PLACE TO WALK AS WELL. DAVID J