이글 포인트 리조트(Eagle Point Resort)

Customer service was really bad. Most of the desk help were very rude and unhelpful. Had no water one day, bus was unavailable one day ( we were not told), tv worked with no guide to see channel selection, had to move from one room to another to get a properly working tv, phone in the room never did work. Property has potential, but needs staffing changes to even become adequate.

The 2 bedroom rental was on the 2nd floor. There was an elevator and very comfortable stairways to get up and down. The rooms were spacious, two full bathrooms, large family area. Quiet at night, beautiful scenery around the property including Gore Creek, a walking/riding paved pathway to town and free bus down the street. Employees are friendly and helpful. Stayed for one week. Totally enjoyable.

Staff was super helpful and friendly. Our unit was very clean and our bed and sheets were like heaven. Very close to public transport and quiet setting. Pool and hot tub were great after a day in the mountains and town.

The front desk person on check in was rude. We arrived early and understood that check in was not until 4 pm. We decided to stop in and see if our room was ready by chance. It was not. The person at the front desk very sharply informed us that we would have to come back. We left and came back an hour or so later only to be told again our room was not ready. The entire matter could have been handled in a pleasant manor and was not. We sat in the other room and watched as 2 other parties checked in...prior to 4 pm.

You get charged a “resort fee”. Not a resort a hotel. Loudest most uncomfortable place I have ever stayed. A hotel is quieter. No A/C. Ceiling fan was wobbling off the ceiling looked like it would fall down. Beds were like bricks and got no sleep. Pull out sofa bed you felt every spring and bar. Shower wasn’t even screwed on all the way. Lamps didn’t work. No interior locks on door so the maintenance guy just came right into our room before 10 am check out time without knocking. Heard all traffic from road all night and even with blackout curtain in bedroom it still shown in our face. No information on places to eat, things to do, or bus schedules to vail. I will never go back and want to warn others not to waste their money.

We have been coming here for years and we love it. It is an older building and getting a bit outdated. But it’s always clean, nice and the staff are so helpful. We keep coming back for the memories!

Incredible value. Excellent clean, functioning kitchen, and the hot tub was really clean. Quick trip to get to the gondolas. Planning on booking again next summer.

This place is very comfortable and clean. It is older, but is still nice. The beds are comfortable. The kitchen is adequate. We enjoyed the pool and hot tub. The location is quiet. The creek and trail close by are beautiful.

Nice roomy rooms and very clean! However there was no AC in the rooms and we didn't realize that before we booked. At night it was hot even though it was chilly outside because it was too noisy from the highway next to it to keep the window open.