우루밤바 Laguna de Piuray 근처 호텔

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

I was really impressed with this hotel. Sure, it's basic, but it has everything you need. The front desk staff was super helpful and spoke English well. Breakfasts in all of Peru, as I found, were simple, and this was no different. But they had eggs and toast, coffee, juice and tea so I was happy. The beds were comfortable and the views are great. I do recommend this hotel! It's super clean, too.

우리는 매우 환영하고 환영했습니다. 호텔은 기차역에서 도보로 약 5분 거리에 있습니다. 쉬운 접근. 리셉션의 소녀는 큰 동정과 관심으로 우리를 섬겼습니다! 그는 우리가 커피를 준비하기 위해 일찍 일어났습니다. 간단하지만 맛있습니다! 방은 심플합니다.. 하지만 숙박에 필요합니다. 온수 샤워와 매우 편안한 침대. 숙면을 위해 조용합니다. 거리 muvuca에서 멀리 떨어져 있습니다. 우리가 Machu Pichu에 올라가는 동안 우리 가방을 보관하는 것은 그녀에게 매우 친절했습니다. 나는 추천한다!

호텔 루즈 가든은 훌륭했습니다! 직원들은 우리를 가족처럼 대했고 매우 친절했습니다! 그들은 우리가 아침 식사를 원하는 시간을 보기 위해 매일 밤 왔고 심지어 우리가 조금 늦게 우리 방에 머물게 했기 때문에 우리는 도시를 기다리거나 기차를 기다릴 필요가 없었습니다. 나는 확실히 다시 여기에 머물 것이다.

A comfortable hotel very close to the station. We stayed here 1 night to visit Machu Picchu and it was perfect. The room had everything we needed to rest well before our hike and staff is very kind and attentive, especially Flor Condori of the reception. Since our stop was part of our honeymoon they left a very thoughtful surprise in our room. I would highly recommend this hotel for your visit to Machu Picchu!

Excellent value for money at this basic but very accomodating hotel. Very friendly staff and the location is right on the river so we enjoyed a great view from our room. Breakfast was very good. It’s an older building so don’t expect luxury but if you want comfort, location and price- this is a good option. Bathroom was not amazing but fine for us.

호텔은 매우 귀엽다. 기차역에서 도보로 단 10 분 거리에 매우 좋은 위치에 있습니다. 모든 직원은 매우 친절합니다. 밤에는 강물을들을 수있어 휴식을 취할 수 있습니다. 전반적으로 방은 정말 깔끔하고 좋았습니다. 아침 식사는 매우 일찍 설정되며 매우 기본적이지만 좋습니다. Aguas Calientes에 있는 동안 확실히 추천합니다.