우루밤바 ECOCAT - Fundo Villa Verde 근처 호텔

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

This is an absolutely amazing resort! The staff go above and beyond! Please tip them at the end of your stay. They work so hard and are there for your every need. The beds are very comfortable, the shower pressure and hot water are great! Carol the owner is amazing, she has built such an amazing healing space. Her gardens are truly special ! We had great weather and enjoyed every minute of this special space! The chef is also wonderful. There was not a meal that we did not enjoy and we are not vegetarian . Thank you Willka T’ika! We hope to come visit again sometime soon!❤️❤️

The accommodations and the property was absolutely beautiful. The thing I enjoyed the most was looking at the stars and taking pictures of the Milky Way and southern cross. Big shout out and thanks to Javier Quispe who went above and beyond his job showing me around the grounds and telling me the history. He helped me find the perfect spot to get a fantastic picture of the Milky Way. Employees like this are a treasure and you need to hold on to them.

I was really impressed with this hotel. Sure, it's basic, but it has everything you need. The front desk staff was super helpful and spoke English well. Breakfasts in all of Peru, as I found, were simple, and this was no different. But they had eggs and toast, coffee, juice and tea so I was happy. The beds were comfortable and the views are great. I do recommend this hotel! It's super clean, too.

Our stay at El Albergue was wonderful! If you are planning to go to Machu Picchu, this is the most convenient spot for your stay—hands down. You can literally step out the lobby door and get onto the train. Since we left very early for our tour, they even packed us a sack breakfast to take with us! They have also created a garden oasis that you would NEVER imagine is right next to a train. You have to see it to believe it—stunningly beautiful. The manager and front desk employees were very accommodating. Prior to arriving in Ollantaytambo, I emailed extensively with the reservations agent, the amazing Helen Saenz. She helped us arrange the transportation for another tour, as well as a transfer to our next hotel in Urubamba. She responded quickly, made great recommendations, and took care of everything we needed. Thank you, Helen. Outstanding customer service! We highly recommend El Albergue.

The room was very beautiful and clean, the attention was up to par, excellent especially from Estefania, she welcomed us with a smile when we arrived which was contagious, she was very kind and polite with us, as was everyone else. staff always attentive to your needs, I would stay at this hotel again without a doubt, I recommend Inti Punku 1000/10.

El hotel caminando está cerca de la estación de trenes. Está al lado del río aquascalientes, por lo que es un lugar muy agradable y relajante. Nos recibió en el hotel Fran, el recepcionista muy amable y atento a todo lo que necesitáramos. Te agradecemos mucho el hacer de nuestro viaje una grata experiencia. Desayuno rico y nos prepararon huevos revueltos. Luego de nuestra visita a Machu Pichu, nos permitieron quedarnos esperando en el loft a que saliera el tren, podíamos cargar nuestros celulares y tomar té. Además nos guardaron las maletas. Nos hicieron sentir muy acogidos. Además, Fran fue muy amable y me acompañó para dejarme en la entrada de las termas, ya que no sabía muy bien donde era. Fran, eres el mejor, muchas gracias.