컴포트 인 소거티즈(Comfort Inn Saugerties)

The room was not completely clean, the mattress was not comfortable, another guest was smoking and the smell was in the hallway and elevator all the time….

It is a spot I will never go to again. Not clean and service was sub par

This place is terrible. Do not stay here. Unsafe and dirty. It appears to have low income families living there. The price was $400 a night. It was so bad that we had to leave and find another hotel to stay. Travel sites and Comfort Inn misrepresent it as a regular hotel. No disclosure about the long term residents. After leaving I looked it up and found what appears to be fake google reviews giving it 5/5. Read the many google reviews that mirror our experience with this dump. It should be reported to the consumer protection agency!

After walking in and seeing many people loitering in the lobby, I immediately cancelled my reservation. I had my young daughter and her friend staying with me and to say I felt unsafe is an understatement. As I understand it, the local government is using this hotel to support families that don’t have a place to go. While I support that, that should be disclosed before booking so I can make an informed decision about whether or not I want to stay there. The lack of transparency on this point feels intentional and is disappointing to say the least. I wouldn’t stay at this hotel

We were given a room that hadn’t been cleaned for 4 days. The smell almost made me pass out. I had to leave and check into a holiday inn. I called my bank to dispute the payment. Hopefully I’ll get my money back

First room door would not open. Gave a second room no king bed but room rate still the same. Paid more for less.

The staff at the front desk was unprofessional and never available. There was a sigh on the front desk to call for service but never answered the phone. Couldn’t make change for cash payments as well as noisy nights and conditions were run down.

When we arrived there was a pound of ham in the frig that wasn’t ours. Room was dirty and bathroom was not updated

Convenient to the horse show at HITS but the price was very high for a tiny room, dirty indoor pool and zero other amenities. Luckily we were on the side of the hotel facing away from the Thruway. The side door, which is supposed to be locked did not lock at all.