Be Tulum Hotel looks great and exemplifies a cool, trendy hotel in Tulum beach area. However the Room Smelled like my hockey bag full of equipment and sweaty clothes that hasn't been wash in a few weeks and was sitting in my musty, wet basement!! Also, the plunge pool was dirty and wasn't working. The next day we ask to be moved to another room and they showed us 3 other rooms that were unoccupied, clean and ready to move in. It was the off season so the Hotel was only about 25% booked. All the rooms they showed us were nice, but only smelled a little better then the first room, so we agreed to move to another room. We thought we could just move our stuff in the new room, but the staff said we had to wait for a few minutes so they could "prep the room". We waited for the new room at the very nice beach restaurant/bar and after a couple of $30 Vodka drink, a 3 hour wait, torrential rain storm, some very rude interactions with the Totally Hip and Cool staff, and a manager that refused to talk to us and hind in their office, we just left and check into Beach Tulum Hotel and had an amazing 4 nights. So, if you're looking for an expensive, cool hotel that is in the Jungle, has no natural sun light and you like a musty smell, this is the place! Kurt
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