홀리데이 인 익스프레스 & 스위트 트로이(Holiday Inn Express & Suites Troy)

Tammy was very helpful when there was some confusion at check in. I appreciate the effort to sort things out…great attitude!

I have not one complaint about our stay. It was perfect!! This hotel is the 1st hotel that I have ever been able to give an all around 10!! From the moment we arrived to the moment we left, we were taken care of. A couple things that we asked for and they provided without question. The room, breakfast and even the pool was perfect!! This hotel is one that all should learn from!! BRAVO to all that made our stay wonderful!! Thank you!!!

Overall very very good only thing is there was some thing a spot by the drain in the shower tub.

The staff here was phenomenal! I will continue to stay at this location whenever I am in Troy! I was in town from Maryland and after driving all through the night to get to Troy, I was exhausted. We got into town at noon, check in is at 3. I called to see if we could check in early and they allowed us to- at no extra cost! The room was clean and comfortable. Breakfast the next morning was delicious and had many options. I paid early for two nights at this location. However, I found out the next morning that my court hearing had been canceled and I did not need to stay an extra night. I went to the front desk, explained my situation and asked if there was anyway I could be refunded for the second night. Tracy was phenomenal! She completely understood and was more than willing to refund me my money for the second night. She was so nice and professional and helped me through every step to make sure I got my refund. Thank you Tracy for all your help and for being that one good thing in a very crappy day!

Super quick and easy. Reservation was simple and check-in was a flash. Room was clean and comfortable.

The hotel rented out to some hockey teams, and the kids were knocking on doors till midnight. I literally went downstairs to check out because it was so bad as I came upstairs they were knocking on my door. I caught them. The hotel has no cameras in the hallways they were very nice and offered me a full refund.

very clear and bright in the room then satisfied. For further confortability, the water pressure of shower room should be improved. It was much lower pressure than expexted.

Disappointed that the pool wasn’t open as my little were really looking forward to swimming. However the front desk employee was very helpful and offered to help me get a refund and transfer to another hotel with a pool. We decided to stay since we were only there for one night. At no fault to the employees the rooms were not quite. Our neighbors had their tv on until 2 am and we could hear the cooking show they were watching and their conversations. Also I am use to Hampton inn beds which are always comfortable so I had a hard time sleeping. The beds weren’t horrible but definitely not comfortable enough for a good night sleep. We left hotel very tired and not feeling so well after the noise from the neighbors and the bed.

Shaun (the General Manager) is very pleasant and stays on top of anything that a traveler may have; Tracy (sales/front desk) is a wonderful person. She gets her job done correctly when dealing with travelers - great friendly and very personable. Just love her!; Ms. Ruby (head of breakfast bar) - she is absolutely the nicest person. She's very accommodating and personable! Love her too.