The staff here was phenomenal! I will continue to stay at this location whenever I am in Troy! I was in town from Maryland and after driving all through the night to get to Troy, I was exhausted. We got into town at noon, check in is at 3. I called to see if we could check in early and they allowed us to- at no extra cost! The room was clean and comfortable. Breakfast the next morning was delicious and had many options. I paid early for two nights at this location. However, I found out the next morning that my court hearing had been canceled and I did not need to stay an extra night. I went to the front desk, explained my situation and asked if there was anyway I could be refunded for the second night. Tracy was phenomenal! She completely understood and was more than willing to refund me my money for the second night. She was so nice and professional and helped me through every step to make sure I got my refund. Thank you Tracy for all your help and for being that one good thing in a very crappy day!
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