그랜드 스테어케이스 인(Grand Staircase Inn)

We had a booking & because of a water leak sent us to Red Ledge…. No breakfast & run down hotel. Wasn’t expecting any of this. Only thing good to come out of this Hotel was a nice pool & hot tub that was hit but jets didn’t work that well.

This property was CLOSED. Broken furniture laying in the parking lot and obviously had been closed for a while. I hope to goodness you did not charge my card for this. I spoke to someone from ******* the day we arrived to check in but were disconnected!!

Unfortunately the Grand Staircase Inn had a water damage, so the accomodation could not be used. We appreciated that an alternative has been provided.

Grand Staircase was closed!!!! There was a handwritten note on the office door that reservations had been moved to Red Ledges hotel in Tropic UT but no directions!!!! We had no cell service, no Internet, and no way to ask anyone anything. Luckily as we drove toward Bryce Canyon, we found it. This hotel should be removed!!!

After confirmation of the booking and reminders from *******, we arrived at the Grand Staircase Inn to find it closed no one around. We drove back toward The Red Ledge Lodge and were surprised to find an envelope taped to the office door with our name on it containing a key card for a room there. ******* needs to update their system to show this lodging as unavailable.

Uhhh…. This property is literally abandoned… we showed up and there were mattresses and furniture out front. Walked to front desk area and there was a hand written sign telling us our reservation had been moved to an inn in the town over. Lol, what an experience.

The Grand Staircase Inn was closed. There was a sloppy hand-written note taped to the office door directing customers to a different motel four miles away. Clerk at other motel said there were maintenance issues at the Grand Staircase and that both motels were owned by same person. Wifi at substitute motel did not work.

We didn't stay there because they had a water pipe leak.

The property we were going to stay at was not open. There was a piece of paper with a handwritten note saying if you had a reservation here you needed to go back to the previous town to check in to another hotel. No email, no phone call letting is know. Went to check in at the othr place and they downsized us from two kings to two quen beds and the toilet had a leak we let them know about but was never fixed. Don’t expect much for the continental breakfast.