베스트 웨스턴 포토맥 밀스(Best Western Potomac Mills)

Barely clean and the bathroom door is inch away from touching the toilet...

This hotel had roaches in the hallway, not water bugs/cockroaches but roaches. There was a ladybug in my bed. The walls were visibly dusty, I’ve never seen anything like it. The walls were paper thin. I could hear everything happening in the hallway, next door and OUTSIDE. It didn’t feel clean or sanitary. The plugs were loose and the lamp would not stay plugged in. The mattress was springy. The mirror attached to the bathroom door had hopefully ketchup squirted on it. It wasn’t cleaned. The only positives were it’s super close to the mall/eateries, the sheet smelt like bleach, and the breakfast was good. Will not again and do not recommend.

The Staff where all EXTREMELY nice!! I would definitely book a room with them again. Thank you all for such a wonderful experience. The breakfast was amazing. The room was super clean. 10/10

Vast majority of the parking closest to the entrance besides hanicapped parking (understandable), was Best Western "rewards" parking. So your other paying customers are less relevant?

Big change from stay here just 3 days ago. Last stay was great. This time pretty much was opposite. Front desk said I didn't have a reservation & would have to pay for another room. 15 minutes later reservation found. Room this time (806) had uncomfortable bed - really needs to be replaced. Coffee machine broken.

Cleanliness was good Male manager at front desk wasn’t pleasant at all wi fi was horrible

Mr. Charles is rude and condescending. There were roaches in my room and the towel rack was loose. The plugs were also loose so I couldn’t plug my charger. The fridge was not working properly.

Room was really bad condition furniture is too old door have big gap in hallway Beth door also same got hard time at checkin because I was not sure they need credit card in have I never walk with card Apple Pay everywhere work book though online it’s insane make sure walk with credit card they not check you in deposit $200

For the nightly price I paid, very good deal, I will come again……ty