스테이브리지 스위트 오스틴 노스웨스트(Staybridge Suites Austin Northwest)

這是我第二次入住，服務人員都很友善

Our 205 room wasn’t clean, the counter top was dirty, the plug in for the kitchen sink was stinky and filthy it was gross to look at, I took out the the sink, put it on top of the refrigerator and cover it with paper towel, we ask to be relocated to another room, we wasn’t, we had to wipe down the counter and the carpet was dirty, microwave was dirty it had food stains and crumbs inside, we found a live roach in the bathroom. I’m a pasture and We flew in from Arizona my wife and I fill we waisted our money and our time. We normally stay at Staybridge because we love the hotel, but we’ll never stay at that Staybridge again

The pool was dirty every day - no shade by pool for families with young children. Front desk people were extremely rude. The so called suites here are absolutely tiny with only a full size bed - not a queen like I was told by calling before booking. Overall, will never be staying here again.

Didnt stay at the hotel that i paid for. The room that i paid for was fully booked and full. No rooms were available. I need a refund back for the room that i didnt stay in.

Rooms full and refund issues

One of the worst hotel experiences. The beds were very uncomfortable for everyone in the family. I slept on a sofa bed - it was a cheap, low-quality spring bed, probably several years old and never replaced. I'm still suffering from the back pain I picked up during the stay. I regret staying in this cheap hotel.

Front desk staff friendliness and helpfulness varied a lot on who was there. It seems like this hotel was more for long term stays than a standard hotel. A lot of the necessities in the room like toilet paper, sheets for the pull out, forks for the kitchen were missing. To get them required you to go get them yourself from the front desk. There is not extra staff to bring it to you.The pool was small and basic but it serves its purpose and the morning breakfast was provided which was also good and it is a hot breakfast. Not just cereals and a few boiled eggs. However, due to the lackluster customer service and the rooms missing the expected accoutrements, we will not stay here again.

A very reasonably priced road warrior stop over. Clean room, well equipped kitchen, secure location, friendly staff, easy access to major freeway. This was my second time to stay there and would gladly stay there again.

The food was "Okay" service not so great. The have evenings drinks and food. No coke zero, asked three times to fill machine. Just a weird selection! Bed comfortable. Cleaning needs deep cleaning. Just found little things. Room was not what I selected online.